FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates for roofing projects. Pricing depends on the size and condition of the roof, the materials selected, and the overall scope of work. We provide clear, detailed estimates so customers understand what is included before moving forward. Financing options may also be available for qualified customers through our financing partner.
- What is your typical process for working with a new customer?
Our process starts with a conversation about the customer’s roofing needs, followed by a free on-site estimate and roof inspection. We evaluate the condition of the roof, explain our recommendations, and provide a detailed proposal. Once the customer is ready to move forward, we schedule the project, complete the work with care, and make sure the property is properly cleaned afterward.
- What education and/or training do you have that relates to your work?
Mass & Mass LLC is a licensed and insured contractor, and we are a CertainTeed-certified roofing contractor. Our team has years of hands-on experience with roof replacements, installations, inspections, and exterior improvement projects. We continue to follow professional installation standards and manufacturer-recommended practices.