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About
Hi I’m Justin,
At Appliance Forensics Northwest we don’t just come to your home, stand there and look at your appliance and tell you what we “think” it might be, we take the time to take things apart and test things to make sure we know what the problem is, then we educate you on why it happened. Licensed, bonded and insured.
Overview
Hired 55 times
Background checked
10 employees
7 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Appliance type
Washer or dryer
Refrigerator
Dishwasher
Oven or stove
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
37 reviews
5
92%
4
5%
3
0%
2
0%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Matt H.
Aug 18, 2024
•
Hired on Thumbtack
My MIL had a dryer that was screeching so we called Justin. He was responsive, patient with her, and very fast. All pricing was clear and aligned with our expectations. Will definitely call again for any appliancerepair needs.
Details: Washer or dryer • Kenmore • Residential
Appliance Repair or Maintenance
Michael M.
Jul 28, 2024
•
Hired on Thumbtack
Quick response and handled the project professionally. We had an issue with our washing machine leaking water. It was quickly diagnosed and parts ordered and repaired in a timely manner. Easy to communicate with and we trusted his opinion and pricing. Will definitely use again and refer friends to.
Details: Washer or dryer • Whirlpool • Residential
Appliance Repair or Maintenance
Chris B.
Aug 28, 2022
•
Hired on Thumbtack
Justin was quick to respond, schedule and come out to see my appliance issue. He then quickly figured out the issue and had parts ordered quickly to my home.
Details: Refrigerator • Kenmore • Residential
Appliance Repair or Maintenance
Gerald b.
Jul 27, 2022
•
Hired on Thumbtack
the price was right...the repairman was friendly, intelligent, on time, and to sum it up, a great experience...i will definitely call them again if have any other problems with my appliances...
Details: Dishwasher • LG • Residential
Appliance Repair or Maintenance
Richard W.
Nov 18, 2022
•
Hired on Thumbtack
Justin was super responsive and, unlike most appliancerepair companies, when you talk to him you are talking to someone with expertise. Justin showed up next day, on time, and did an awesome job. He left everything spotlessly clean and the cost was very fair. I would definitely recommend him and we will call him next time we need any help with our appliances.
Details: Dishwasher • Frigidaire • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Justin Fox
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
It’s $90 to come out and diagnose the problem and give the customer an estimate for the repair(if repair can’t be completed same day and replacement parts are needed)
What is your typical process for working with a new customer?
We DO NOT do over the phone diagnosis. We need to come out to the home and diagnose the problem correctly. Just because you “think” it’s one thing, doesn’t make it so. For example: if you have a dryer that is not heating, don’t just assume it’s the heating element because there’s other components inside the dryer that can cause it not to heat. The dryer needs to be taken apart and all the components of the heating system need to be tested to determine the correct problem. We DO NOT carry all parts for all makes and models out there in the world as this is nearly impossible for any appliance repair company to have parts for all makes and models on hand so most likely parts will have to be ordered and a return visit will be warranted. We know your appliance needs to be fixed quickly, we get it, but it is a process.
What education and/or training do you have that relates to your work?
Two years apprenticeship and one year doing warranty work.
