FAQs
- What is your typical process for working with a new customer?
Usually I step inside and greet the customer without my tools. After discussing the issue and inspecting the problem area, I will leave and return with the necessary tools. once repaired, I will discuss what steps I took to complete the repair, then I provide advice to prevent this from happening again.
- How did you get started doing this type of work?
I have been fixing appliances and electronics since I was 15. I've always been naturally frugal and resourceful. I often see a 'fubar'd' appliance as a sum of its total parts that can become donor repairs. I would always rather fix it than opt out for purchasing a new one.
- What types of customers have you worked with?
I classify my experience with customers by the distance they are from the work area and myself. More often than not, I have spectators which I'm fine with as long as they are watching to learn, not grading my work before it is cowmpleted. I also get to interact with those that need assistance and insist on doing their half of the labor to cut down on costs. And of course the final customers are the ones that have other priorities and will often leave the repairman to his own devices, or more accurately, his tools.