What is your typical process for working with a new customer?
Its best to get things started over the phone to learn more about expectations and scope of work. The next step is to set up a site visit, meet each other and see the site. I will provide a proposal for my services, should we decide to work together, outlining my services and fees.
What education and/or training do you have that relates to your work?
Architects who have "AIA" (American Inst. of Architects) after their name must partake in 18 hours of professional development education each year. These courses involve life safety, sustainable design, and technology issues. These courses are designed to keep continuing practitioners up-to-date and informed.
What types of customers have you worked with?
75% of my work consists of residential remodels...typically, adding space for growing families. The other 25% is a mix of new residential and small commercial jobs.
What advice would you give a customer looking to hire a provider in your area of work?
If I were hiring any service provider, I'd want to know a bit about them first: How long have they been doing what they do? Can they show me examples of their past work? Are there references to be had? Are they honestly interested in the project? Also, do our personalities match up? Will I feel comfortable entering into a professional relationship with that person?
What questions should customers think through before talking to professionals about their project?
Design is an iterative process...typically the best solutions to a design problem comes over time from an honest collaboration of client, design professional and builder.