One Hour Heating & Air Conditioning

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We quote flat rate, up front. You see the full price and approve it before we touch anything, so what we say is what you pay. No hidden fees. No dispatch or trucking charge to come out. We do charge a diagnostic fee to properly find the problem, and we waive it if you hire us for the repair. Estimates on new equipment and system replacements are free.

• What is your typical process for working with a new customer?

  1. We talk first. A quick call to understand what the system is doing, how old it is, and how fast you need someone out. Often we can narrow the likely cause before we ever load the van. 2. We schedule a real window. You get an appointment time and a heads up call when the tech is on the way. No all day waiting. 3. We diagnose before we quote. The tech tests the system rather than guessing from symptoms. On replacements we measure and run the load calculation instead of just matching what's already there. 4. You see the price and the options. Usually good, better, and best, with the repair versus replace math laid out honestly. Nothing starts until you approve it. 5. We do the work and clean up. Shoe covers, drop cloths, and the job site left the way we found it. 6. We follow up. A check in after the visit to confirm the system is running right, plus warranty and maintenance details in writing.

• What education and/or training do you have that relates to your work?

  Licensing and certification Washington State 06A Electrical Administrator license, plus an 06A journeyman on the team Seattle Refrigeration Contractor's License NATE certified, the industry's independent competency standard for HVAC technicians EPA 608 refrigerant handling Ongoing training As a One Hour Heating and Air Conditioning franchise, our team runs continuing education through the national training program covering new equipment, diagnostics, and code changes. We also carry manufacturer specific training on the systems we install, including Mitsubishi ductless and modern variable speed heat pumps. Code and permitting Washington and Seattle energy codes have changed fast. We stay current on the heat pump requirements and pull permits on the work that needs them, rather than hoping nobody checks. Background Before HVAC, I spent my career as a solutions architect at Amazon Web Services. That systems thinking carries over. I'd rather find the actual root cause than swap parts until something works.