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This truly is a case of buyer beware. First off, Chris and his wife Toni demand 75% upfront before the work even begins, so they have very little incentive to do the work properly. Once we began to point out issues in the quality of the work, we were blamed for not having raised issues soon enough. I assumed incorrectly that having even and level tiles was a basic deliverable which they did not provide. The entire project is a complete nightmare and people have actually laughed in disbelief when they've seen how awful the work is. I wouldn't wish this company on anyone.Feb 12, 2014Precision Concepts Construction's reply
First of all Jeff ( not wiley:-) that should be the first indication that this review is really not truthful, we were hired to work on your home for a tile install in your bathroom. Which is exactly what we did. We told you of the crooked wall issues on day 3 or 4. It was very early on. when we were hired we were told your walls were ready for install. They werent. Many walls, were crooked which i have photos of a level against the wall that is still crooked. My photos are very clear that the entire room had issues. Chris incurred extra time and labor building one wall out already that we werent paid for as well as materials that werent paid not to mention you didnt pay the last invoice. We told the homeowner immediately after learning of the problem. Immediately. I have this in written communication form in text message which i have saved and printed. His exact words were "do the best you can. " with unlevel walls, there really is only so much you can do without incurring extra labor. Jeff is upset because he paid a contractor previously to us to level the ceiling. Okay we werent installing tiles on the ceiling. We were installing it on the shower, the floor and the walls. So in installing on a wall there is 4 sides. Correcting 1 side takes care of one side but we were dealing with the other 3. So after we told the homeowner, he had 10 days to address the issue, look at the walls, speak to us, etc. 10 days passed before saying he didnt like it and we found out there was an issue by him kicking us off his property. Great communication. We were literally starting grout getting near the end of the project. Thats how far he let it go before stating he didnt like it. He than stopped the job, for an entire week to make decisions of what they wanted to do with that 1 wall, which doesnt look terrible, it just has a slight 3d effect to it. He could have fixed it by placing different tile on it, wainscotting, trimming in the middle of the wall, etc we had a lot of ideas and while he decided for an entire week of what to do, he was placing my work week on hold, that screwed my next client trying to get their rental ready. What should have happened was Jeff should have assessed the situation with Chris that day.Instead he let 10 days worth of work pass and now more work would be involved to fix the situation. Now youd have to tear the entire wall down to get anything resolved. We could have built the wall out or tried to level the wall which is what it needed to be fabulous. Its fine the way it is, but he refuses to address the real issues which were communication. Instead he says to me in quote" I now have to pay another contractor to remove these tiles and fix the crooked wall so i demand a full refund for this job. " In the first email he asks why we didnt tell him of the issue. Well- we did. So that doesnt make any sense. Second he denied the wall is crooked and insisted this was something we did and argued with us and with a tape measurement that cant really lie, when we showed him the measurements. If the wall is not crooked than why do you have to hire another contractor to fix a crooked wall,( quote in email) when we offered to fix the job you took so importantly by stating do the best you can? We did the best we could. What we could have done was incurred more labor to fix the wall, and you would have had a flat surface which is why we asked you what you wanted to do. You replied do the best you can and let 10 days pass. 10 days. Than resolved it by firing chris. They also complained about other issues that werent even finished since he stopped the job before it was completed. How am i supposed to address these issues when he clearly needs to be addressing it with the other contractor not us. Jeff you dont work for free and neither does your husband. Id hate to state the obvious but no one does in this world. You signed our contract stating issues are brought to toni and chris and we will fix it for free. And we still would have if you would have let the job be finished. We are super reasonable people but what you are asking for is very unreasonable. You fired chris mid job and decided to kick him off the job and demand a 100% refund. I am sorry you are not happy but we offered to fix the one wall out of 7 that had the really horrible crooked issues since the home was built in what 1930 or something like that? If you have a contractor whos willing to work with you, whos willing to speak to you when issues occur and would have even paid for additional materials- you should have tried slightly harder to actually hold your end of the contract, given him at least a chance to fix it via washington state law, and per your contract. We do demand 75% upfront or weekly payment plans. The reason is? Unreasonable homeowners who dont pay us per contract and have chris do a majority of the skilled labor and than hire another cheap contractor to fix it and skip out on the other half of paying our labor we did.In our contracts we also offer a warranty for all the work after the last invoice is paid. We offer simple solutions to disputes and we also have the laws directly on the contract regarding construction law. One of the biggest areas that should have been paid attention to was the fact that we dont warranty other contractors work. We have many referrals of real life people and some have even had issues with work mid way,or punchlist items at the end of the job, because glue settles or grout chips or someone touches the job too soon, and chris has had no issues coming back fixing the job. No issues at all. That wasnt even a choice here because Jeff and his husband werent budging. The moment they said they didnt like it, after it was almost but not completely done, i am supposed to veteo a month of work, because of issues your last contractor did? I actually was consulting with a lawyer regarding this. Theres no buyer beware. Just homeowner please communicate with your contractor in a timely fashion and be willing to work with the contractor. Because hes human, not a robot, mistakes when made no matter whos fault, ( even though these issues were made by the previous contractor which he contradicts in his emails) should at least be able to be met halfway. We werent even given the option to try to fix anything nor did we even know he didnt like the job until we were on the last 3 days of work. We proceeded as we had thought there were no issues since no one said anything- He just fired us. Now wants to leave fake named reviews. That would be so awful if we did the same to him as being a dr with malpractice suits at an all time high in america right? I wouldnt steep to those lows. Please actually read the contract you signed. You fired us so now leaving faulty reviews is the only way this person feels he can resolve the issue amicably which i was getting close to making an offer but instead of him being mature and maybe calling us, writing us a letter hes going to make this issue public. I hope you treat your patients with more care. I am in the health care field and am very aware of how complaints are handled officially in your field. In ours, its all in the contract. I dont see how making false claims by fake names and by pissing me off and attacking our business in going to make anything go in your favor? I wont be extorted from. More like next contractor beware when working with this homeowner. Jeff edwards not wiley l. .
I had Chris out to my house recently to redo our house. When i say redo, i mean redo. A pipe broke but it was more like a slow leak so when i had my floors rotting out that rippled into walls we decided to redo everything. We had hardwood and tiles put in and they were flawless. I dont know if i can attach pictures but if i can i will. He remodeled our bathroom, our kitchen, and our living room. Remodeled half of our study and my daughters room. I painted the whole interior to get rid of the mold. Insulation and plumbing was done by a sub he recommended but everything turned out flawless. I loved getting updates while i was at work or out of town. Toni sent me pictures of extra work that was going to be involved and asked if i wanted it performed not pressuring me into it. I also appreciate the fact that they worked weekends. I appreciated the fact that they were so courteous of my stuff, covering my clothes when they sanded the drywall in the laundry room, carefully placing my paintings where they would not get broken, etc. At one point, something was cut short, it was a really simple mistake but Chris went and got some more to replace it. I really appreciated their honesty. They did what they said they would do and on time. I wouldn't hesitate to recommend them to anyone. I loved the fact that they fixed the issues and i loved the fact that they stayed within their estimate even though most of the work was hourly rated. They really increased the value of my home! Call them for repairs or remodeling...Jun 6, 2012
Chris Preston and his workers at Precision Concepts Construction are an incredibly disorganized and unskilled bunch. From crooked floors, to cabinets installed improperly, to doors that don't fit, misread plans, permits filled out incorrectly, improperly built framing, wires that were connected to the wrong places, gaping holes around the doors and windows, to plumbing that was done completely wrong, they did it all--all wrong. It's hard to imagine that they could have done a worse job on my remodel or taken longer to do it. Oh, and they did it all while bad-mouthing each other behind the others' backs, which left me wondering how in the world they ever manage to get anything done. Stay away from them!Jun 5, 2012Precision Concepts Construction's reply
considering we gave this person a 75K remodel for 25k plus let her stay at our home for free and didnt take her to small claims court even though we sure still could when she stiffed us, she didnt pay our electrician either when he specifically told her it would be more money to complete the project because he works at an HOURLY rate, and than used our permit to complete the work with a different contractor which is illegal and she has a lot of gull to leave a review a year after the fact. This individual milked my workers for free work and tripled her work order but didnt understand why she needed to pay more for more work.She changed her mind, added more work than complained when it was taking longer. We ended up using our savings to try complete her project. She left out very important details when we estimated her project but expected to only pay that amount when we were doing TRIPLE the work. When a homeowner is as UNORGANIZED as she was its no wonder we got anything done. We would try to email her after email about our payment and she wouldnt pay on time, but expects work to be done on time? Its no wonder anything got done at all! She also would go without answering our emails or phone calls when we needed answers on alot of things, then complain she didnt like the texture and it was rough. Well i walk on floors, not walls, alot of her complaints didnt even make sense. I rewired her home for free no extra charge. ( the bill was $5500 and i had quoted $1900) and were the horrible people. quote" please take out carpet in hallway and take care to leave carpet meeting doorway. If you cannot, than install hardwood floors to be flush with the closet." when we did just that she tried to manipulate her way into having us buy her a brand new carpet. When i pointed this out to her in her contract in her words she glazed over it and ignore it every time i brought it up. She tried to manipulate us into having us paint her WHOLE house when we bid for 4 rooms. She tried to manipulate having us do work we never said we would do, and again complained it was taking too long, she got countertops installed for free, she got her crown molding done for free, etc. Also,ask this homeowner who was telling us that the outside work is the priority for the week but than tell us why isnt the inside work done, go inside and do this instead. She had people doing in two different directions so much of the time, that we had to actually say to her "Leina, let us do the work we need to do, in the order we need to do it in." let us control the job. We couldnt stay organized because she refused to let us control the job. To all the complaints up above, shes complaining about is because these tasks were not completed because she went over her budget buying the most expensive materials she could but wouldnt pay her last bill so the job didnt get done. I refuse to complete a job i am not paid for. Crooked floors? Your home is crooked. You have a 60 year old home thats foundation was sinking. I really do not have time for unfounded complaints.The bottom line here and moral of the story is folks "dont remodel a 60 year old home and expect it to go smoothly with no problems and dont remodel a home if you cannot afford it."This house is an uncompleted project that when we demanded payment, she fired us. yes we dont work for free. Because of her, my kids got one present each for christmas because thats when she decided not to pay us, but you dont see me taking her to court. yet.....By the way to whoever reads this, the whole time she loved it all, it looked so much better, she didnt recognize her home because of the transformation. Oh but now she hates it. Right......
We have worked with Chris off and on for years doing various projects for our rental properties and home I live in now. I have had him remodel kitchens, bathrooms, outside work which has included additions, fences, decks, rebuilding my garage, repaving my driveway, building a retaining wall, installing windows, doors, floors, fans, waterproofing, you name it he's done it for me including foreclosed properties. What I really like about this company is the rates are reasonable, hes a great listener and communicator and his wife helps him run the day to day operations with emails and office work so he's not so overworked. I have hired contractors in the past that have came in demoed the job, demand more money or they disappear. Chris has either asked for a deposit and paid as work has progressed, paid hourly and than paid weekly, or what have you. Even if something did interfere with being on that job daily, he always has told me via email or called and he always keeps me updated on how things are going or if there were extra costs involved, we were notified immediately. I think most contractors try to do the work, the estimates, get materials, do the office work by themselves and i think it gets them into trouble not being able to be at three places at once so they do really well. The only complaint i have is he might show up late once in awhile but I know running a company isn't easy, I am self employed as well. I highly recommend him and his company to do remodeling and repairs. Very professional and they fix any work that has been paid for or charged for free. I have never had an issue getting him back out here to fix something that I wanted done differently or organically didn't stay put. I am avaliable for personal referrals.Jan 17, 2012Precision Concepts Construction's reply
Thank you heather! I so enjoy our customers who trust us to let us complete their jobs, complete the jobs the way they are supposed to be done and in the order they need to be done in, and those customers who pay us on time.
- What advice would you give a customer looking to hire a provider in your area of work?Always check references, always ask to see a resume and pictures of past work ( usually a website is great for this) ask how long a person has been in their particular field, ask if they have any specialties, ask when they are first avaliable if they know on hand, never feel pressured to sign anything the first meeting because that is way too forward. Ask if the person is performing the work themselves or if they are subcontracting. Do not call contractors out to your home until you are sure you are ready to do the job. Most contractors are really busy and appreciate it if you know exactly what you want to do. They aren't usually in the business to make decisions for you, only to do the work hired to do.