FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized based on your specific windows, product selection, and project scope. Because everything we offer is made to fit your space, we provide exact pricing after a complimentary in-home consultation where we take precise measurements and walk you through the best options for your needs and budget. We’re transparent with pricing and will review everything with you before moving forward. From time to time, we offer manufacturer promotions or seasonal savings, and we’re always happy to apply any available discounts to your quote. There are no hidden fees, professional measuring and installation are included so you can feel confident in both the process and the final result.
- What is your typical process for working with a new customer?
Our process is simple, personalized, and designed to make everything easy for you. We start with a complimentary in-home consultation where we learn about your space, style, and goals. During that visit, we bring samples, walk you through product options, and take precise measurements so everything is tailored to your windows. Once you’ve selected your products, we handle the ordering and keep you updated on timing. When your custom window treatments arrive, our professional installers complete the installation to ensure a perfect fit and clean finish. We finish with a final walkthrough to make sure everything looks and functions exactly as expected. Our goal is to provide a smooth, stress-free experience from start to finish, with results you’ll love.
- What education and/or training do you have that relates to your work?
Our team is professionally trained and certified across many of the leading manufacturers in the window treatment industry, including Lutron, Hunter Douglas, Norman, and other top brands. This training covers product knowledge, proper measuring techniques, motorization and smart home integration, and best practices for installation. We stay up to date on the latest technologies, safety standards, and design trends through ongoing manufacturer training and industry education. This allows us to confidently recommend the right solutions for each space, whether it’s complex motorized systems or custom-fit shutters and shades. In addition to formal training, our hands-on experience working in a wide range of homes and projects ensures we deliver precise, high-quality results every time.