Precision Concepts Construction
About this pro
This truly is a case of buyer beware. First off, Chris and his wife Toni demand 75% upfront before the work even begins, so they have very little incentive to do the work properly. Once we began to point out issues in the quality of the work, we were blamed for not having raised issues soon enough. I assumed incorrectly that having even and level tiles was a basic deliverable which they did not provide. The entire project is a complete nightmare and people have actually laughed in disbelief when they've seen how awful the work is. I wouldn't wish this company on anyone.Feb 12, 2014Christopher P.'s reply
First of all Jeff ( not wiley:-) that should be the first indication that this review is really not truthful, we were hired to work on your home for a tile install in your bathroom. Which is exactly what we did. We told you of the crooked wall issues on day 3 or 4. It was very early on. when we were hired we were told your walls were ready for install. They werent. Many walls, were crooked which i have photos of a level against the wall that is still crooked. My photos are very clear that the entire room had issues. Chris incurred extra time and labor building one wall out already that we werent paid for as well as materials that werent paid not to mention you didnt pay the last invoice. We told the homeowner immediately after learning of the problem. Immediately. I have this in written communication form in text message which i have saved and printed. His exact words were "do the best you can. " with unlevel walls, there really is only so much you can do without incurring extra labor. Jeff is upset because he paid a contractor previously to us to level the ceiling. Okay we werent installing tiles on the ceiling. We were installing it on the shower, the floor and the walls. So in installing on a wall there is 4 sides. Correcting 1 side takes care of one side but we were dealing with the other 3. So after we told the homeowner, he had 10 days to address the issue, look at the walls, speak to us, etc. 10 days passed before saying he didnt like it and we found out there was an issue by him kicking us off his property. Great communication. We were literally starting grout getting near the end of the project. Thats how far he let it go before stating he didnt like it. He than stopped the job, for an entire week to make decisions of what they wanted to do with that 1 wall, which doesnt look terrible, it just has a slight 3d effect to it. He could have fixed it by placing different tile on it, wainscotting, trimming in the middle of the wall, etc we had a lot of ideas and while he decided for an entire week of what to do, he was placing my work week on hold, that screwed my next client trying to get their rental ready. What should have happened was Jeff should have assessed the situation with Chris that day.Instead he let 10 days worth of work pass and now more work would be involved to fix the situation. Now youd have to tear the entire wall down to get anything resolved. We could have built the wall out or tried to level the wall which is what it needed to be fabulous. Its fine the way it is, but he refuses to address the real issues which were communication. Instead he says to me in quote" I now have to pay another contractor to remove these tiles and fix the crooked wall so i demand a full refund for this job. " In the first email he asks why we didnt tell him of the issue. Well- we did. So that doesnt make any sense. Second he denied the wall is crooked and insisted this was something we did and argued with us and with a tape measurement that cant really lie, when we showed him the measurements. If the wall is not crooked than why do you have to hire another contractor to fix a crooked wall,( quote in email) when we offered to fix the job you took so importantly by stating do the best you can? We did the best we could. What we could have done was incurred more labor to fix the wall, and you would have had a flat surface which is why we asked you what you wanted to do. You replied do the best you can and let 10 days pass. 10 days. Than resolved it by firing chris. They also complained about other issues that werent even finished since he stopped the job before it was completed. How am i supposed to address these issues when he clearly needs to be addressing it with the other contractor not us. Jeff you dont work for free and neither does your husband. Id hate to state the obvious but no one does in this world. You signed our contract stating issues are brought to toni and chris and we will fix it for free. And we still would have if you would have let the job be finished. We are super reasonable people but what you are asking for is very unreasonable. You fired chris mid job and decided to kick him off the job and demand a 100% refund. I am sorry you are not happy but we offered to fix the one wall out of 7 that had the really horrible crooked issues since the home was built in what 1930 or something like that? If you have a contractor whos willing to work with you, whos willing to speak to you when issues occur and would have even paid for additional materials- you should have tried slightly harder to actually hold your end of the contract, given him at least a chance to fix it via washington state law, and per your contract. We do demand 75% upfront or weekly payment plans. The reason is? Unreasonable homeowners who dont pay us per contract and have chris do a majority of the skilled labor and than hire another cheap contractor to fix it and skip out on the other half of paying our labor we did.In our contracts we also offer a warranty for all the work after the last invoice is paid. We offer simple solutions to disputes and we also have the laws directly on the contract regarding construction law. One of the biggest areas that should have been paid attention to was the fact that we dont warranty other contractors work. We have many referrals of real life people and some have even had issues with work mid way,or punchlist items at the end of the job, because glue settles or grout chips or someone touches the job too soon, and chris has had no issues coming back fixing the job. No issues at all. That wasnt even a choice here because Jeff and his husband werent budging. The moment they said they didnt like it, after it was almost but not completely done, i am supposed to veteo a month of work, because of issues your last contractor did? I actually was consulting with a lawyer regarding this. Theres no buyer beware. Just homeowner please communicate with your contractor in a timely fashion and be willing to work with the contractor. Because hes human, not a robot, mistakes when made no matter whos fault, ( even though these issues were made by the previous contractor which he contradicts in his emails) should at least be able to be met halfway. We werent even given the option to try to fix anything nor did we even know he didnt like the job until we were on the last 3 days of work. We proceeded as we had thought there were no issues since no one said anything- He just fired us. Now wants to leave fake named reviews. That would be so awful if we did the same to him as being a dr with malpractice suits at an all time high in america right? I wouldnt steep to those lows. Please actually read the contract you signed. You fired us so now leaving faulty reviews is the only way this person feels he can resolve the issue amicably which i was getting close to making an offer but instead of him being mature and maybe calling us, writing us a letter hes going to make this issue public. I hope you treat your patients with more care. I am in the health care field and am very aware of how complaints are handled officially in your field. In ours, its all in the contract. I dont see how making false claims by fake names and by pissing me off and attacking our business in going to make anything go in your favor? I wont be extorted from. More like next contractor beware when working with this homeowner. Jeff edwards not wiley l. .
I had Chris out to my house recently to redo our house. When i say redo, i mean redo. A pipe broke but it was more like a slow leak so when i had my floors rotting out that rippled into walls we decided to redo everything. We had hardwood and tiles put in and they were flawless. I dont know if i can attach pictures but if i can i will. He remodeled our bathroom, our kitchen, and our living room. Remodeled half of our study and my daughters room. I painted the whole interior to get rid of the mold. Insulation and plumbing was done by a sub he recommended but everything turned out flawless. I loved getting updates while i was at work or out of town. Toni sent me pictures of extra work that was going to be involved and asked if i wanted it performed not pressuring me into it. I also appreciate the fact that they worked weekends. I appreciated the fact that they were so courteous of my stuff, covering my clothes when they sanded the drywall in the laundry room, carefully placing my paintings where they would not get broken, etc. At one point, something was cut short, it was a really simple mistake but Chris went and got some more to replace it. I really appreciated their honesty. They did what they said they would do and on time. I wouldn't hesitate to recommend them to anyone. I loved the fact that they fixed the issues and i loved the fact that they stayed within their estimate even though most of the work was hourly rated. They really increased the value of my home! Call them for repairs or remodeling...Jun 6, 2012
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- What advice would you give a customer looking to hire a provider in your area of work?Always check references, always ask to see a resume and pictures of past work ( usually a website is great for this) ask how long a person has been in their particular field, ask if they have any specialties, ask when they are first avaliable if they know on hand, never feel pressured to sign anything the first meeting because that is way too forward. Ask if the person is performing the work themselves or if they are subcontracting. Do not call contractors out to your home until you are sure you are ready to do the job. Most contractors are really busy and appreciate it if you know exactly what you want to do. They aren't usually in the business to make decisions for you, only to do the work hired to do.