FIX FNDTNS PVNG & MSNRY LLC

Thank you for your feedback. We appreciate your comments about our speed, responsiveness, and punctuality. When we inspected the stair, we found that the underlying wood structure was rotting and deteriorated. We explained that properly correcting the issue would require replacing the rotted framing underneath. However, since that additional work was outside of the approved budget, we only replaced the two damaged deck boards as requested. Because the underlying structure was not replaced, there may still be movement in the step. We always recommend addressing structural rot fully to ensure long-term stability and safety. As for the color difference, new deck boards will naturally appear different from older, weathered wood. Over time, the new boards will fade and blend more closely with the existing materials. We are always willing to come back and discuss completing the structural repair if you’d like to move forward with it in the future. Our goal is to provide quality work while respecting our customers’ budgets and decisions.