FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are regulated at a per-hour rate by an DOT tariff based on the quantity of crews and trucks needed. Time starts and ends at our warehouse, drive time is calculated by mapped distance and not actual traffic time. We bill with a 1 hour minimum on weekdays and a 4 hour minimum on Saturdays or jobs starting after 5 pm. Everything thereafter is pro-rated to the nearest quarter hour (15 mins).
- What is your typical process for working with a new customer?
Customers can either call our office or fill out a move request on our website to start the booking process. From there our trained office staff will help the customer determine what size crew they need and how many trucks are needed. If the customer would like to book on shorter notice we do ask for a $100 deposit to reserve our crews and trucks for the specific date and time. This is of course credited toward the move so long as the date is not changed or canceled. We then send over a confirmation E-mail with the move details. Lastly we call the customer the day before the move to confirm all the move details are in order. Our crews will maintain communication with the customer to let them know any updates.
- What education and/or training do you have that relates to your work?
All of our employees are thoroughly background checked, drug tested and trained professional movers who do this every day for a living. Day labor and Un-trained Family members are not an option here so you can rest easy knowing that any employee coming to your home knows how to properly handle and take care of your most precious items.