FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge hourly for most services, but our rates are kept low and budget-friendly to ensure affordability. After-hours and weekend appointments may include additional charges, which we’ll always communicate in advance. Our technicians provide clear pricing before scheduling the job, and no additional work is performed without your approval and upfront cost disclosure. Transparency and trust are at the core of everything we do. 10% discount for veterans, seniors, and DCYF/DSHS care providers Custom pricing available for property managers and commercial clients We’re committed to making professional drain cleaning affordable and accessible for our community. If you have questions about pricing or need a custom quote, we’re happy to help!
- What is your typical process for working with a new customer?
Our process is designed to be simple, transparent, and hassle-free for every customer—whether it’s your first time calling or you’re a returning client. Here’s What to Expect: Initial Contact: You reach out via phone, text, or message with a description of your issue. We’ll ask a few quick questions to understand the problem and determine the right service approach. Upfront Estimate: We provide a clear explanation of our hourly rate and any expected charges before scheduling. For most jobs, we can give an accurate estimate over the phone. On-Site Visit: A technician arrives on time, reviews the issue, and confirms pricing before any work begins. We never start or upsell services without your approval. Service Completion: We complete the work efficiently and cleanly, keeping you informed throughout the process. We make sure everything is working properly before we leave. Follow-Up & Support: We’re available after the job for questions, receipts, or future maintenance planning. For commercial clients and property managers, we can provide recurring service options and reporting.
- What education and/or training do you have that relates to your work?
Our team brings over 15 years of hands-on experience in professional drain and sewer cleaning. Our lead technician has undergone extensive field training in drain diagnostics, mechanical augering, hydro jetting, and sewer camera inspections. We stay up to date with evolving industry standards, equipment advancements, and safety practices to ensure every job is done right the first time. While we are not a plumbing company, our expertise is 100% focused on drains—allowing us to solve complex clogs, root intrusions, and sewer line issues quickly and efficiently. As a veteran-run business, we also bring a high level of discipline, attention to detail, and commitment to quality on every job site. Whether it’s a residential backup or a commercial sewer line issue, our training and experience ensure your drains are in expert hands.