How did you get started doing this type of work?
I love customer service and solving puzzles.. with garage door repair, I get both! Every day presents new challenges and walking away from a job well done and a happy customer is very satisfying for me.
What types of customers have you worked with?
Broken Springs and opener issues. Most people do not know how to properly maintain their garage doors! So, the spring will break without warning- usually making the garage door so heavy that you cannot lift it!
A heavy garage door can destroy a garage door opener. Almost all of the opener problems are caused by the garage door hardware being old and not working!
Describe a recent project you are fond of. How long did it take?
We get many great reviews, due to unrelenting pursuit of customer satisfaction. Our phones are always on and we will always return a phone call. We especially take pride in being able to work with property managers and homeowners that live out of the area and need someone local to take care of their property or tenants.
What advice would you give a customer looking to hire a provider in your area of work?
Check around! Make sure that you get more than one bid! Sometimes, however, time is an issue- if your car is stuck in the garage, you may not have the time to check around.
We recommend checking the balance of your garage door 1-2 times per year. This will tell you how well your springs are counter-balancing the weight of your garage door. If the door is heavy, you want to start planning you repairs!
What questions should customers think through before talking to professionals about their project?
I wish everyone knew that my job is to educate them on how their garage door works. I consider it an insult to be referred to as a salesman.. we are technicians! I love talking about garage doors and hope the homeowner feels comfortable asking questions. I want to provide enough information in order for them to make an educated decision.. then fix what they want to fix!