The Laptop Doctor

Tacoma, WA

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About this pro

How does your service stand out?

►What "The Laptop Doctor" offers its customers: Free Troubleshooting/Estimate (NO FIX - NO CHARGE) : We will let you know what the problem is and what your laptop needs in order to be fixed.  No Surprise's or Hidden fees at the end : If there are additional problems found, you will always be given the cost of the repair Upfront before proceeding.   Expert Service :  - Over 25 + years of both Computer and Electronic experience  - Associate Degree in Electronic Engineering Technology w/ Digital Computer Specialty  - CompTia A+ Certification  - Honorably Served in the Military - United States Navy Veteran  - Repair Service is Warranted : 45 days on Service Performed  - 24 to 72 Hour Turnarounds (most cases) : Quick turnarounds in most cases. Drop offs & Shipments accepted ►SERVICES OFFERED:  Power Jack - Power port repair - most power jacks are included in pricing  Operating System recovery / restore disc & USB installations  Laptop Screen replacements ($48 Labor - plus the cost of the screen)  Laptop Keyboard replacements - Most are $38 - plus the cost of the keyboard)  Over Heating Issues  Heat Sink Cleaning and New Heat Sink Compound  Dead laptop  Troubleshooting & Repair  and MORE !! ►We fix any and ALL Laptop Makes & Models  Fujitsu  Gateway  Gigabyte  HP  IBM  Lenovo  MSI  Panasonic  SONY  Toshiba  Acer  Alienware  Apple  Asus  Compaq  Dell  eMachines ** Though I Repair most all of the Laptop issues and problems, I specialize in No Power and Power jack connector problems. These are some of the common symptoms of a Loose, Bad, Cracked or Broken Power Jack Socket input Port Connector Plug:  Loose power socket jack input port  No Power to your Laptop or Intermittent power  Power Jack cracked or Power Jack broken  Power Jack pushed in  Laptop not charging  broken power jack or plastic housing for power jack  malfunctioning laptop dc power sockets  bad power connector  cracked power socket  ac power adapter plug broken, bad or missing  dc power jack is loose  dc power jack loose faulty broken  Loose or Bad Asus power jack  Loose or Bad Acer power jack  laptop jack intermittent connection to the motherboard  laptop power connector gone bad  need replacing the power jack  HP Pavilion power jack bad  Compaq power jack bad  Toshiba power jack bad  Gateway power jack  Pushed in power connector jack port  Loose or Bad Samsung power jack  Bad Dell power connector loose

What do you enjoy about the work you do?

My workmanship and attention to detail stands out and separates me from others doing the same thing I am doing. My customer communication and promptness are outstanding and complemented on often. I go the extra mile with the customers system. In addition to the repair, I clean and service it inside and out.
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Location

Tacoma, WA 98422

Background check

Complete

Times hired on Thumbtack

29

Reviews

22 Reviews
  • Jon H. Nov 26, 2016
    Computer Repair
    Verified Review
    Laptop Doctor's Operation Successful
    Was fast, despite the holiday. It's also nice that he was local to my neighborhood.
  • Jouni C. Nov 25, 2016
    Computer Repair
    Verified Review
    Excellent!!!
    Darren is awesome. Quick and excellent price. I will recommend him to my friends / colleagues / family.
  • Judy B. Nov 16, 2016
    Computer Repair
    Verified Review
    Broken
    He was thorough and kind. My computer was unfixable although he tried everything, and I was not required to pay. Thank you!
  • monty a. Oct 26, 2016
    Computer Repair
    Verified Review
    power jack repair
    Did a great job was fast and a fair price. I will use him again.
  • Jesse D. Oct 7, 2016
    Computer Repair
    Verified Review
    Laptop Doc - trust him
    Inspect and repair my laptop. Diagnosed the problem and notified me within 24 hours. Very good service and value. Trust this gentleman to do you right.
  • Hilary W. Oct 6, 2016
    Computer Repair
    Verified Review
    Wonderful experience
    Excellent, competent, professional and prompt. I would highly recommended his services.
  • Terrence R. Sep 14, 2016
    Computer Repair
    Verified Review
    Powering Issues
    Darren did a great job restoring my laptop to power on using my power adapter. He provided to me the checks done on my laptop. I was pleased with the results. Unfortunately, the new battery will not recharge when using the power adapter. There are instructions to check/correct the problem by googling. I hope it works. Thanks, Darren. :-)
  • Pete L. Jun 23, 2016
    Computer Repair
    Verified Review
  • Thomas T. Mar 23, 2016
    Computer Repair
    Verified Review
    Fantastic job. Lightning Quick and very generous. Very quick considering he had two jobs before me. I expected to wait several days but he was done the very next day and was ready for me to pick it up. Kept me posted on the status as promised, and threw in the bonus interior cleaning as promised and went an extra step in mending my power adapter end plug - for the original promised price. And I'm very glad to have the 45-days warranty. Very well worth the money, and I'm definitely letting this man work on my laptop again if need be. Thanks Doc !
  • Anthony N. Sep 20, 2015
    Computer Repair
    Verified Review
    Excellent. Great turnaround time.
  • Susan D. Jul 15, 2015
    PC Computer Repair
    Verified Review
  • Geoff S. Apr 7, 2015
    PC Computer Repair
    Verified Review
  • Devin B. Dec 1, 2014
    Computer Repair
    Verified Review
    Darren was quick to get back to me when i had questions. His work seems pretty solid so far, and it only took two days for him to do the repair for a very good price. if i have port problems again he's my guy
  • Julie T. Jul 26, 2014
    Computer Repair
    Verified Review
    Darren fixed my laptop screen, cleaned the heat sink and added a heat sink compound and replaced the fan. It took about a day to get my computer back. My computer is working great now, much better than before. He gave me a 45 day repair warranty and was very pleasant to work with. I will definitely call him again for any of my computer problems.
  • Laura B. Jul 6, 2014
    Computer Repair
    Verified Review
    Darren diagnosed and repaired my faulty laptop adapter plug. He was extremely friendly and helpful and got the job done quickly!
  • Adriane W. Jul 3, 2014
    PC Computer Repair
    Verified Review
    I have finally found a trustworthy, reliable, knowledgeable person that I can now call "my computer guy"! I had some hardware issues, he gave me multiple options including someone else's services and kept me in the loop about the repair progress. He even fixed stuff on my computer that needed too be repaired at no extra charge just because he's that kind of guy. I would without a second thought hire him again and recommend him to all of my family and friends!
  • Kara H. Jun 25, 2014
    Computer Repair
    Verified Review
    Great experience. He replaced my computer screen. The price was very very fair. He got it done so quickly. He was very responsive and accommodating. I will definitely use his services in the future if needed, and refer him to others. Thank you!
  • Robin A. May 23, 2014
    PC Computer Repair
    Verified Review
    I highly recommend The Laptop Doctor. One of our company laptops was misbehaving badly and needed a major hardware repair (motherboard replacement). I am glad I found the thumbtack website which introduced me to Darren. I found him to be very knowledgeable and professional. He is definitely going to be our go-to person for all future repairs that are outside my scope.
  • Greg R. Apr 28, 2014
    Computer Repair
    Verified Review
  • Susan T. Jul 6, 2013
    Computer Repair
    Verified Review
    Would highly recommend. Fixed the problem (replaced a power jack) for a very competitive price and showed super customer service. I was able to drop my laptop off on a holiday and had it back less than 2 days later. Thanks Doc!
  • Dakota Y. Mar 16, 2013
    Computer Repair
    Verified Review
    The experience was great. He not only replaced my jack, but made sure everything was still working after, and wiped down my laptop.
  • Tom N. Dec 2, 2011
    Computer Repair
    Verified Review
    Very good service. I would and do highly recommend!

Q&A

What is your typical process for working with a new customer?
I most often will quote the customer a Flat Rate Labor price. If I can repair their laptop, tablet or other electronic device for this price, I will do it no matter how much time I put into it. If it needs parts, I will not proceed with the repair until I give them the cost of the part and the new estimated price. If I do not Fix their item....there is NO CHARGE to them for my time, troubleshooting and estimate fee.
What education and/or training do you have that relates to your work?
* Associates in Science Electronic Engineering Technology with a Digital/Computer Specialty. * CompTia A+ Certified
How did you get started doing this type of work?
I enjoy working with computers (specifically laptops) and find it very enjoyable at solving problems that my customers have with their laptops. My natural personality is to solve problems, and that is why I got into this field and electronics.
What types of customers have you worked with?
I work with most all types of customers relating to computer/laptop repair, and specialize in hardware; (though I also do software). Typically the most common type of job that I perform for clients /customers is the DC power jack repair on Laptops. But I can and do also handle most all hardware repairs on laptops. In addition, I perform Apple iPad screen replacements for customers that are in need.