FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing includes all labor and materials required to complete the scope of work outlined in our proposals. In the event that supplementary work becomes necessary (ex. repairing rotten wood) the cost will be discussed with the homeowner for approval prior to completing it. We also request a 50% deposit in order to cover material ordering and secure your spot in line. The exact of amount of this is flexible but we use 50% as a ballpark.
- What is your typical process for working with a new customer?
Because Valley Exteriors is committed to a no pressure sales experience, the process can vary. But, typically, a member of our sales team will reach out to schedule an initial visit. We'll take photos of the home to generate a Hover report. This gives us measurements and also creates a 3D model of the home that can be used for inspiration (colors, materials, etc). Then, we prepare an estimate for the work to be completed and, preferably, meet in person to go over it. This is to make sure the homeowner understands the scope of the work, any optional items to consider, and to go over colors. If the homeowner selects Valley Exteriors to complete the work, we collect a deposit, order materials, and give the homeowner an estimated completion timeline. Of course, these can vary due to material availability, weather, or other unforeseen delays. Once the work begins, the crew is expected to take reasonable precautions to protect your property, behave professionally, adhere to OSHA safety requirements, and leave the job site tidy at the end of the work day. A thorough clean up will be done at job completion and a final walkthrough will take place to ensure the work was completed as expected.
- What education and/or training do you have that relates to your work?
At Valley Exteriors, we have decades of combined experience managing exterior remodeling projects, settling insurance claims, and working in good faith with customers, laborers, and suppliers. A minimum of 12 continuing education hours is required by the state of Wisconsin every 2 years in order to maintain our Dwelling Contractor Qualifier license.