What education and/or training do you have that relates to your work?
I read frequently and do searches online in regards to products and business. Finding ways to be better, more efficient, offer better products and services. Learn more about business to operate successfully. Be able to pay bills and be happy. I can truly say my job does not feel like work. It's grueling, hard-work but it's very rewarding and the hardest part is managing time correctly to do a great quality job cleaning and keeping on schedule for getting to homes at the estimated time of arrival. You never know what you're walking in to in each home. Something may be messier than the week before and sometimes it's cleaner. It's a task at learning how to build in enough time to be able to finish a job efficiently yet not end up wasting time in between homes if you finish early (which never happens lol, there's always something to be done that fills all the time) haha.
How did you get started doing this type of work?
I was frustrated not making enough money to live on and support myself and my son. I had taken a position in sales as the youngest member of their sales team they were building. It was hourly with opportunities for commission (that was never basically there). I spent 40+ hours a week at a job in sales struggling to pay bills and daycare while my son was in daycare all day being cared for by other people and we barely saw eachother by the time we would get home at night at 6:45pm, ate dinner and basically go to bed and start all over the next day. It just wasn't the sort of quality of life I had imagined. As I became more and more frustrated my performance lacked and I became less punctual and not caring about being fired (not like me at all!)
The choices were: go back to school (deciding what for was a challenge in it's own... how do you decide what you will enjoy enough to do the rest of your life) or find a job that I enjoyed enough and figure out how to live off of wages that barely covered the cost of living.
On the last meeting with my sales trainer before I put in my resignation letter she said,"You have to decide if you want this job and if you do you have to express that to him (the boss). And if you don't you have to decide if you want to work for yourself or someone else. I didn't want to work for someone else and I got lucky and was part of a team that developed a product that no one else had and everyone wanted."
Honestly I left that day not knowing what I wanted to do but I knew one thing was for sure I couldn't do another year at that place being unhappy. I stayed an extra 2-3months very part-time to assist in the transition while they found someone else to take my place.
I picked up a job as a server in a restaurant that had just changed ownership and first day on the job was offered a supervisor position. It began very slow at building business due to ownership change and community feeling out changes and staff learning systems, efficiency and consistency. I once again was nervous! Could I afford to stay at this job?? Did I make the right decision leaving the last job?! So out of frustration, not having any money and trying to be proactive... I thought about what I could do to make extra money. What was I good at? My skills were (graphic design) things that required a degree in them to even be considered for the position (even if I had 6+ years in actual experience in the subject) and even then after receiving that degree and spending all the time and money I wouldn't be guaranteed a job! At some point I came to cleaning! I had experience from working at a Country Inn & Suites in housekeeping and generally just a clean freak. I am a very detail oriented person. I like things very neat, tidy, and non-cluttered. This trait (which drove everyone else around me nuts) is what makes me successful at what I do. I found a few clients and started small. About 8-12 months in my clientele base has grown significantly and I've set goals for expansion and hiring other like minded, detail-oriented people to join my team. I'm excited to hopefully continue growing and delivering an even better quality of work to my clients than I was able to deliver working alone. Customer service and satisfaction is my number one priority at the end of the day.
What types of customers have you worked with?
The most common things clients would like done are floors, bathrooms and kitchens. Most people can maintain their home in between if these three things are taken care of consistently enough.
Describe a recent project you are fond of. How long did it take?
I'm proud of almost every job I've done, it would be easier to pick ones I was not proud of.
What advice would you give a customer looking to hire a provider in your area of work?
You get what you pay for. You're asking someone to come in to your home and to take care of your prized possessions. Sometimes it's worth paying a little more for quality... this is one of those times. Don't go for the cheapest rates... you may just get the cheapest services from the provider.
What questions should customers think through before talking to professionals about their project?
I do not choose to do cleaning services because I am not educated or know how to do anything else. I'm extremely interested in entrepreneurship. I've been educated for the past almost 15years by small business owners & corporate businesses in numerous trades and businesses: grocery store, retail department store, photography studio, dental product manufacturing and sales, restaurant & bar, hotel & housekeeping.