FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and fair pricing with no hidden fees or surprises. Every job is different, so we provide clear estimates upfront before any work begins. Our team explains the process, discusses all options, and helps you choose the most cost-effective solution for your situation. You’ll always know what to expect — no pressure, no upselling, just honest service.
- What is your typical process for working with a new customer?
We provide upfront pricing over the phone so you know what to expect before we arrive. Once on-site, our technician will assess the issue and, if any additional problems are found, will communicate clearly and get your approval before moving forward. Our goal is to keep everything transparent, ensuring you feel informed and confident every step of the way.
- What education and/or training do you have that relates to your work?
Our lead technician has over 10 years of hands-on experience in the sewer and drain industry. Throughout his career, he has worked with a wide range of residential and commercial systems, gaining extensive knowledge in diagnostics, repairs, and preventive maintenance. Our team continuously trains on the latest equipment and safety practices to ensure we provide reliable, high-quality service on every job.