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Very easy to work with. Showed up on time and were very thorough in their work. Our carpets are old and had a lot of stains. We wanted to see if it was possible to perk them up or if we'd have to replace the carpet. Even the worst room looked so much better and the rest of the rooms turned out very good. Thank you for a job well done. One suggestion - after finishing the raking of the carpet on the stairs there was quite a bit of fuzz left behind on the exposed wood that we needed to clean up. Other than that we are very satisfied.Jan 29, 2017VerifiedHeaven's Best Carpet Cleaning's reply
Thank you for your honest feedback! It sounds like we actually missed a step. On a stair runner, we do find that a lot of fuzz and debris gets released during the cleaning process. We usually come back and vacuum the exposed wood edges on the steps when we are finished. I'm so sorry we missed that step on your staircase, but thank you for bringing it to my attention. We are always looking to improve our service, so we will discuss this opportunity during our training this week. Thanks again! ~Reuben
Owner answered all my questions in a timely manner. Cleaners arrived early and were very professional.Oct 6, 2016VerifiedHeaven's Best Carpet Cleaning's reply
Thank you, Ardis! I apologize I couldn't be there personally. But I'm glad to hear my crew did a great job. ~Reuben
A crew of three people arrived and cleaned my carpets and rugs in my whole house in two hours. Carpets looked great.Jan 20, 2017VerifiedHeaven's Best Carpet Cleaning's reply
Thank you, Cynde! It was a pleasure serving you. I hope to hear from you again in the future. ~Reuben
I loved the job that Rueben and his team did. They use very little water, low chemical cleaners with citrus which smells great, their machines are quiet and they are very professional. I will definitely use Heaven's Best again.Dec 2, 2016VerifiedHeaven's Best Carpet Cleaning's reply
Thanks for the kind words, Diane! I hope to hear from you again in the future. ~Reuben
The crew showed up 15 minutes early and did a very professional and thorough job. I had them clean 18 steps and 2 rooms. I didn't expect the steps to come completely clean but they did. The carpet looks brand new even though it is 10 years old. I will have them come back to clean the furniture and the last room in the near future.Sep 15, 2016VerifiedHeaven's Best Carpet Cleaning's reply
Thank you so much! Give me a call if you would like to have the furniture cleaned in the future. 414-202-8515 ~Reuben
- What should the customer know about your pricing (e.g., discounts, fees)?Our prices are based on the number of rooms, halls, stairs, furniture pieces, etc. Pretreatment and deodorizer are always included (no extra cost!). Customers can add stain protector, pet enzyme treatment, and red stain removal for an extra fee (these are all optional - we will not hard sell you).
- What is your typical process for working with a new customer?We start with a quote over the phone. We won't tack on tons of upgrades when we arrive to the job, so you won't be surprised by a bill twice the size of your original quote. Next we set a firm appointment time - usually between 9 to 5pm on weekdays and 9 to 1pm on Saturdays. When we arrive to the job, a 2 person crew will take care of everything from vacuuming to final grooming. We accept checks and credit cards at the time of service and will provide a receipt via email.
- What types of customers have you worked with?We work with a wide variety of customers including renters, homeowners, investors, property management companies, and commercial clients.