FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
That is a complex question and there is no one answer. It depends on what needs to be accomplished, how long we estimate it will take and what pricing structure you prefer. Spot Free Cleaning Service has two main pricing structures that our customers can choose from. The first is a set price; this is where the owner will take the time to meet with you and go over everything that you would like done each time, ( free quote) then give you a set price for those items that will not change. Our second pricing structure is our hourly structure; this is where you purchase a chunk of one of our assistant's time, such as a three hour block. This structure works best for to do lists that you wish to customize and chang regularly.
- What is your typical process for working with a new customer?
Typically, Spot Free will come out and provide you with a Free estimate. That is where we will discuss what is need to be done and other details of the job requested. Spot Free Cleaning Service will bring all required equipment and products for cleaning, so most customers do not need to provide any equipment. However, if you have items in your home or office that require specific cleaners, you may have to provide those cleaners. Sometimes, customer prefer that we use their vacuums or cleaning products. We are happy to accommodate these request, however, we ask that you let us know prior to the cleaning if you would like specialty chemicals used. You are not required to be home during the time of service. However, we require a safe, secure way to enter the home if you are not going to be there, such as a spare key or hidden key. If you know that you will not be home for the majority of the cleanings, you can provide Spot Free Cleaning Service with a key and it is kept in our locked safe (for safety reasons keys and addresses are never kept together). The same is true for after hour business cleaning.
- What education and/or training do you have that relates to your work?
We always keep up on up to date technologies involving the cleaning and care for the work we provide. We do this by doing online seminars, as well as Googling complex questions that our customers may have of us. We will not perform any complex job unless we are positive of how it should go. We have never came across a job that we were not able to perform. Our motto at Spot Free Cleaning Service is that we will handle any task as long as it is safe and legal. This covers most normal household and commercial cleaning duties. We are not trained to handle larger jobs that would usually require handyman work such as plumbing, electrical work, or using power tools. Also, most of our employees are not capable to climb to any heights above a two-rung stool that they bring with them (approximately 3 feet), so they will not be able to do exterior windows on the second floor or high dusting. Spot Free Cleaning services, does, however, provide these services; if you require them, please contact us.