What should the customer know about your pricing (e.g., discounts, fees)?
nothing complicated,, time an materials, or contract
What is your typical process for working with a new customer?
Meet and greet. Evaluated the request. Offer ideas and options, create a plan, draw a plan sometimes. Price it out. Set a start date. Work with the client as the projects progresse. Complete it in a reasonable amount of time.
What education and/or training do you have that relates to your work?
I graduated from the U of Milwaukee with a degree in Art and Design and a minor in Arch technologies. That combined with always being in the industry, you stay pretty well informed, but I am always learning new tricks, sometimes from working with other long term contractors in specific fields, sometimes from contractor shows, sometimes from experience on the job and dealing with inspectors. I studied buildings and how they work, what works against them and have SEEN first hand, things done to buildings that have NOT worked. All of this makes me an educated contractor.
How did you get started doing this type of work?
It happened by accident mostly. When I was lied to by a major HOME improvement supply chain store that I worked for at the time, that job became a nightmare, so I quit and just happened to get a nice remodel job. One thing led to another and I started working for myself, on my terms, my schedule, my customers. I do LOTS of things, so I have many options for customers.
What types of customers have you worked with?
Most common are handyman improvements or repairs, but I am also an artist and would love to create new interior spaces by adding custom art work to your wall surfaces. I also do woodworking so cabinetry, bookshelves, crown moulding, chair rail. I have designed and built decks. front porches, and furniture. I have painted murals, designed and built signage, and custom art works. I have one time customers and clients who own rentals and I am their handyman. My clients are many and varied
Describe a recent project you are fond of. How long did it take?
I guess the completion of a major project for my best friends. They just completed construction of a new home in Eagle River WI. I was part of it all right from the beginning, from working on design concepts, to surveying the lot, staking it out, to putting in the electric lines and hardwood flooring. So many things involved and when working with personal friends, there were times when our relationship became strained, but we all got through it and now the final product makes it all worthwhile. It is stunning!
What advice would you give a customer looking to hire a provider in your area of work?
Meet with them in person and evaluate how you feel.. Do they sound honest and sincere,, or overly accomodating with lots of smart talk. What type of vehicle do they arrive in,, Pride in workmanship equals pride in your vehicle too. and their name should be on the vehicle.
What questions should customers think through before talking to professionals about their project?
How much time will it take, What will the process be, How much should I expect to pay. what are my options from low end, to high end, from temporary fix to permanent build or repairs. I am always totally honest, and treat my customers with respect, and try to make sure they understand the processes. I value personal integrity, old fashion ethics, and enjoy my profession.