FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project has different circumstances- each job is unique! Project areas must first be looked at in-person to verify existing conditions in order to receive an in-person Quote, verbally. We will then send you the written Quote via Thumbtack. Once we receive notification, via Thumbtack, that you have viewed the message with the Quote attachment, we can discuss generating a contract for in-person signature. Please note the Quote expiration date and any special Notes. Projects can then be scheduled after a written Contract is signed. Down payment is required. We still practice mostly traditional methods of business such as not accepting electronic signatures for paperwork; however, we will accept electronic payments if need be. These methods are better for the customer and more accurate for us. We also provide Owner Completion Certificates to document that the Client is satisfied with our work. Then, Lien Waivers are provided to show payment has been made in full. Make sure your contractor provides these documents otherwise you could be billed twice without this proper paper trail. You may not want to hire someone who does not provide these legal documents for your protection. Disclaimer: In order to provide customary and usual service to our Clients, we reserve the right to accept or decline projects at any time for any reason. Estimates/Quotes are not contracts.
- What is your typical process for working with a new customer?
Free, no obligation, in-person quote. Project areas MUST first be looked at in person to verify existing conditions. Discuss their goals
- What education and/or training do you have that relates to your work?
Over 40 years experience. Life long career. Family business since 1947. College educated at UW Madison for engineering, architecture background, landscape architecture. Residential to commercial projects since 1970 .