FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep pricing clear and upfront: • Free rough estimates over the phone or from photos • $175 service/diagnostic fee (applied to most repair visits) • Upfront pricing – we review everything before any work begins We also offer veteran and senior discounts, plus occasional promotions.
- What is your typical process for working with a new customer?
We keep it simple: Reach out – Call, text, or message us Schedule – Pick a time that works for you We diagnose – Technician inspects the issue Review options – Clear solutions & upfront pricing We fix it – Most repairs done on the spot For new doors or larger projects, we offer a free in-home estimate with our Door Advisor.
- What education and/or training do you have that relates to your work?
Our team brings 55+ years of combined experience in garage doors and construction. We’re trained in repair, installation, and safety standards, and work with leading manufacturers like LiftMaster and CHI to stay up to date on the latest products and technology. Just as important, we focus on clear communication, professionalism, and a great customer experience on every job.