FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are open and honest about our prices - no upsells or hidden pricing. We offer discounts for weekly, bi-weekly, and monthly scheduled services. We are insured and bonded. We take pride in delivering exceptional results, every time. Satisfaction guaranteed: If you’re not happy we'll come back to make it right.
- What is your typical process for working with a new customer?
Tidy up: Clear any clutter, toys, or personal items from the floors and surfaces to allow our cleaners to access all areas easily. Secure valuables: If you have specific areas that require special attention or any cleaning products preferences, please let us know beforehand. If you have pets, it's a good idea to secure them in a separate room or make arrangements for them during the cleaning session. Lastly, ensure our team can access your home or office by unlocking any doors or gates necessary for entry. You can let us know if a door code/lockbox code would be needed. Our cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original booking. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort and that you are completely happy with your cleaning.
- What education and/or training do you have that relates to your work?
Absolutely! We work exclusively with proven, professional cleaners. If we’re not comfortable with them in our own home, we will not work with them. We take rigorous steps to ensure that the most qualified cleaners are available to our clients. We wouldn’t settle for anything less, and neither should you!