FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to your home and cleaning needs. We don’t believe in one-size-fits-all pricing; your quote is based on the size of your home, frequency of service, and any requested add-ons. We offer discounted rates for recurring services (weekly, bi-weekly, or monthly), and there are no hidden fees. You’ll always know the price before we begin, and we’re happy to answer any questions upfront.
- What is your typical process for working with a new customer?
We start with a quick conversation or online booking to learn about your home and cleaning needs. From there, we provide a clear, upfront quote and confirm scheduling. On your first visit, our trained team arrives on time, reviews expectations, and completes a detailed clean using our professional checklist. After service, we welcome feedback and make note of preferences so each future visit is even better. Our goal is a smooth, reliable, and stress-free experience from day one.
- What education and/or training do you have that relates to your work?
Our leadership brings over 20 years of experience in the hospitality industry, with the last 5 years dedicated specifically to high-quality residential cleaning. This background means we approach every home with a strong focus on attention to detail, consistency, and exceptional customer service. Our cleaning professionals are trained on proven systems, safety protocols, and quality standards to ensure every visit meets our expectations, and yours.