FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Metropolitan High Performance Windows can help you make the most of your remodeling dollars without sacrificing the high quality you and your home deserve.
- What is your typical process for working with a new customer?
Metropolitan's expert consultant will come to your home for a free in-home estimate to discuss your style and design needs to help you make the best decision for your home.... 1. When you decide to sign a contract with us, we will do a thorough walk through of the house and remeasure each window noting direction, color, and reconfirming your options and preferences to ensure everything is ordered correctly. 2. Your windows and doors are ordered directly through our manufacturing facility. We receive a confirmation from them and once again check to make sure your order is correct. 3. Each of your windows and doors is custom-made to your exact specification. The installation date is set the moment you sign the contract (3 to 8 weeks depending on product and your availability). 4. Installs typically range from between 1 day to 1 week depending on the number of units and the type of work that is required. We always work on a job from start to finish to ensure any disruption to your schedule is minimized. 5. When your project is completed you will be provided with a customer satisfaction survey allowing you to rate your installers and your overall satisfaction with Metropolitan High Performance windows. We are convinced you will be satisfied with the results.
- What education and/or training do you have that relates to your work?
Licensed & Insured. You can view our insurance certifications on our website. Contractor License #1040950 All of our installers work for exclusively for Metropolitan. and have a minimum of 15 years window and door installation experience. Every installer is AAMA certified, having completed courses and passed tests qualifying them with the American Architectural Manufacturer’s Association as certified window and door installers.