FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes! We offer flat rate pricing for all of our customers. The pricing structure follows: One Bedroom--$85 + Bathrooms Two Bedrooms--$105 + Bathrooms Three Bedrooms--$125 + Bathrooms Four Bedrooms--$145 + Bathrooms Five Bedrooms--$175 + Bathrooms Six Bedrooms--$200 + Bathrooms
- What is your typical process for working with a new customer?
In the initial steps of being hired, we like to have our new customers put any type of questions, comments, or concerns in the appropriate box on the booking form. We encourage all customers to look at the "Housekeeping" section on our site to see a comprehensive list of the tasks that our cleaners are going to do, so that they know exactly what to expect during the clean. When you schedule service, you will select a two hour window, during which our cleaners will arrive. On the booking form, there is a time estimate available for you to see how long it may take our cleaners to perform all tasks. This allows you to plan your day accordingly. When our cleaners arrive, they will clean your home with the aforementioned cleaning list and any of the specific instructions that you mentioned in the comments section of the booking form. Following your clean, one of Town Mountain Maids associates will follow up to see how everything went. If you’re not happy with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money. That is our 100% Satisfaction Guarantee.
- What education and/or training do you have that relates to your work?
Each of our cleaners have years of experience in cleaning residential, commercial, and other types of properties. We carefully vet all of our cleaners, so that we know they are totally capable of meeting all of your expectations.