It’s free with no obligation to hire
Hired 19 times
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
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12 photos and 1 video
Was fortunate Moxie Maids appeared in my Google search and received an A plus rating from the BBB. I am very pleased with the cleaning of my carpet. The company was fast, efficient and professional.Jul 21, 2017Verified
Moxie Maids made it super easy to book online. Not only did I get my home cleaned...I was also able to get my carpets cleaned as well. Great dealJul 6, 2017
Pretty good work. I was expecting professional cleaners to show up, but it seemed like the cleaners were people who are just work this job for right now. They still did a decent job cleaning.Jul 21, 2017
Provide more detail about the service you will actually be receiving. I paid $150 for a "deep clean" and received anything but. At base level, one would assume all of my floors would have been vacuumed and all surfaces wiped, this did not happen. From what I can tell, the only places cleaned at all were the two bathrooms, and even these weren't done well. It didn't even appear like the toilets were wiped down. My kitchen and living room weren't touched AT ALL. I'm talking no surface wiped, no vacuuming, nothing cleaned at all period. Even if I had known the cleaner would only be focusing on the bathrooms, there's no way the level of cleaning was worth the amount I paid. I had a party the next day and my boyfriend and I had to spend several more hours cleaning everything when I thought this is what I had paid for. To make things worse, the man who cleaned also left my rugs from my bathroom stacked outside on my shoes and dirty rags on top of the clothes in my closet. Not ideal given that he only touched two areas of my home and couldn't even put those back in order. After speaking with one of the owners, Stephanie, on the phone the morning of the cleaning I felt confident I was going to get great service. She seemed with it and incredibly professional. Unfortunately, this was just not the case.Aug 14, 2017VerifiedThe Moxie Maids's reply
Hi Casey, This is Stephanie sorry to hear about your clean. I called you right after your clean to see how everything went . Unfortunately I was not able to get in touch with you. After every singe clean, I personally call every client to ensure 100% satisfaction. If you would have told me about your experience, I would have had your house completely re cleaned free of charge! If you would like a reclean, please let me know and I will gladly set this up for you. Thanks, Stephanie
Thank you Moxie maids for you excellent service and leaving my home squeaky clean. I will definitely use you again and recommend to my friends.Jul 5, 2017
- What should the customer know about your pricing (e.g., discounts, fees)?We sure do. All of our prices can be found on our website: themoxiemaids.com. We believe in price transparency. Only pay for what you need.
- What is your typical process for working with a new customer?With new customers, we like to talk with them to get a better idea of what they would like to get accomplished from using our services. Once we have that understanding, we can provide the best cleaning recommendations.
- What education and/or training do you have that relates to your work?Our cleaners have years of experience, many having worked in the hospitality industry.