FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Airline Only Booking Fee - $27 domestic; $52 International (per booking up to 5 people on same itinerary; $10 per ticket thereafter) Ground Transportation Only Booking Fee - $37 Domestic & International (per booking up to 5 people on same itinerary; $10 per passenger thereafter) Group (10+ people)/Complex Trip Planning Fee - $155-$310 (depending on group size and/or trip complexity) Destination Event Planning Fee - $516 (10-25 ppl.) $773 (26-49 ppl.) $1031 (50+ ppl.) Change/Refund/Cancellation Fee - $52 Domestic; $78 International (per request plus fees charged by suppliers)
- What is your typical process for working with a new customer?
Client will complete the request form on company website outlining travel needs with dates and destination and number of travellers. We will contact client upon receipt of request within 24-48 hours to discuss trip in detail (hotels, flights, activities, tours, excursions, cruise ship, dates of travel and passengers details, etc. ) Based on this information we will put 1-2 quotes together and forward to client within 5 days. Once client approves the itinerary a deposit will be requested and payment plan (if needed/requested) set up.
- What education and/or training do you have that relates to your work?
I have three years’ experience in the travel industry and currently working towards being a Certified Travel Associate (completion date July 2018). I am well versed on Hilton Worldwide’s Luxury Brand hotels having completed their training course. I am also a Silversea Cruises Certified Specialist as well as Certified in Meetings & Seminars at Sea.