What is your typical process for working with a new customer?
First, we listen so that we have the best understanding of the customer's issue. Then we travel to the site and fully diagnose the issue. We'll ALWAYS try to get more life from the system with the most cost-effective repair, and repairs are only made with the customer's permission. We'll explain exactly what is faulty and what options are available. Only if it's truly necessary will we recommend system replacement. Our main goal is to provide service to you the way we want service in our own homes.
What education and/or training do you have that relates to your work?
The owner has over 28 years experience at high tech leading large teams and business operations. Our Operations Manager and HVAC license holder has over 30 years experience in residential and commercial HVAC. He was even an instructor at an HVAC training school in Austin.
Do you have a standard pricing system for your service? If so, please share the details here.
If you know you need a new system, estimates from us are always free. We prefer the quality of Lennox and we have national-level pricing discounts that nobody else in town has. Standard service starts with a fixed diagnostic fee; this is where a technician visits and checks all aspects of the air/heating system to determine precisely what is failing. Like taking a car to a mechanic, we never know what is wrong until it's diagnosed. Approved repairs are then done on a flat rate basis, not hourly. In other words, pricing for every type of work is pre-determined per industry standards. This removes time pressures and allows our technicians to do the job correctly the first time.
How did you get started doing this type of work?
I left high tech corporate America to pursue a business of my own. Of particular importance was a business that served a real and valuable need. The HVAC business has a well earned reputation for distrust... a reputation that I'd like to improve. If successful, both customers and the business benefit.
What types of customers have you worked with?
We serve residential and commercial customers. So in addition to your friends and relatives' homes, we can service almost any business building you enter on a daily basis.
Describe a recent project you are fond of. How long did it take?
One customer's system recently failed in the peak summer heat. Two HVAC companies told him he needed a complete new system. We visited and diagnosed a simple failed motor capacitor. All other system operating parameters were fine, so for just a small repair he'll get more years of performance before the system really wears out. Situations where we save a customer money are the most rewarding.
What advice would you give a customer looking to hire a provider in your area of work?
Browse through on-line customer reviews for words like quality, honesty, integrity. You can't go wrong with a provider that demonstrates these characteristics.