TemperaturePro of West Austin

Austin, TX

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About this pro

How does your service stand out?

TemperaturePro is an honest, full-service Air Conditioning, Heating, and Indoor Air Quality company providing residential and light commercial HVAC repair, maintenance and installation services throughout the Austin metropolitan area. We are locally owned and operated with the backing and product price advantages of a national franchise that enables us to provide quality work at an affordable price.

What do you enjoy about the work you do?

The TemperaturePro guiding principles are simple… we emphasize Exceptional Customer Experience through Quality Work and Dependable Service. We'll earn your trust. We’re there when you need us and we truly care about your air.

Location

Austin, TX 78736

Background check

Complete

Times hired on Thumbtack

20

Reviews

9 Reviews
  • Lewis W. May 21, 2017
    Central Air Conditioning Repair
    Verified Review
    I got a quick response to my request and my technician was helpful and knowledgeable.
  • Kate G. Apr 20, 2017
    Central Air Conditioning Maintenance
    Verified Review
    Would use again!
    They arrived on time and were here for several hours on a routine maintenance call. Did not rush to finish and did the job right. Found blocked condensate line and cleared them, drained a dangerously full pan and cleaned up before they left. Good group. No extra fees. I'd hire again. In fact I signed up for annual plan.
    Raul A. Apr 20, 2017

    Thank you so much for your review Kate! We are thrilled you trust Temperature Pro with the maintenance of your air conditioners.

  • Brian M. Apr 10, 2017
    Central Air Conditioning Repair
    Verified Review
    On time. Made complete diagnostic. Fixed problem. No BS.
    Raul A. Apr 20, 2017

    Thank you for your review Brian, we strive to give honest quotes and do honest work.

  • Michelle P. Mar 23, 2017
    Central Air Conditioning Installation
    Verified Review
    Great company for a new a/c
    I needed a new a/c unit. Temperature Pro gave me a very competitive price. They were very thorough in determining how big a system I needed and gave me several options to choose from. They showed up on time and very quickly installed my new a/c unit. They were very respectful of my property. I would highly recommend them as they did a great job.
    Raul A. Apr 20, 2017

    Thank you Michelle for the 5 star review! We are happy YOU are happy with your new air conditioner!

  • Shelley O. Dec 10, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Quick Service!
    Would recommend them, Chris has been more than helpful. He has gone out of his way to come back after the heater stopped working a few days later. Thank you.
  • Dan S. Dec 1, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Excellent service!
    Excellent service! Showed up right on time, and serviced my HVAC for a great price!
  • Stephanie G. Oct 31, 2016
    Central Air Conditioning Repair
    Verified Review
    Great Service
    I was very pleased with the professionalism of both the company and the on-site tech. We will be an on-going customer!
  • Mynor A. Sep 7, 2016
    Duct and Vent Installation or Removal
    Verified Review
    Guys were fast, on time, and efficient. I would definitely recommend and/or use them again.
  • Ann J. Aug 31, 2016
    Duct and Vent Installation or Removal
    Verified Review
    My ducts were sweating and my regular a/c guy or my handyman didn't know what it was. Tim brought His guy Chris out and immediately diagnosed the issue, did the repair at a reasonable price and quickly. I may change AC guy ....,
    Raul A. Aug 31, 2016

    Thank you for the nice review Ann. You were my first Thumbtack customer and it was a genuine pleasure serving you!

Q&A

What is your typical process for working with a new customer?
First, we listen so that we have the best understanding of the customer's issue. Then we travel to the site and fully diagnose the issue. We'll ALWAYS try to get more life from the system with the most cost-effective repair, and repairs are only made with the customer's permission. We'll explain exactly what is faulty and what options are available. Only if it's truly necessary will we recommend system replacement. Our main goal is to provide service to you the way we want service in our own homes.
What education and/or training do you have that relates to your work?
The owner has over 28 years experience at high tech leading large teams and business operations. Our Operations Manager and HVAC license holder has over 30 years experience in residential and commercial HVAC. He was even an instructor at an HVAC training school in Austin.
Do you have a standard pricing system for your service? If so, please share the details here.
If you know you need a new system, estimates from us are always free. We prefer the quality of Lennox and we have national-level pricing discounts that nobody else in town has. Standard service starts with a fixed diagnostic fee; this is where a technician visits and checks all aspects of the air/heating system to determine precisely what is failing. Like taking a car to a mechanic, we never know what is wrong until it's diagnosed. Approved repairs are then done on a flat rate basis, not hourly. In other words, pricing for every type of work is pre-determined per industry standards. This removes time pressures and allows our technicians to do the job correctly the first time.
How did you get started doing this type of work?
I left high tech corporate America to pursue a business of my own. Of particular importance was a business that served a real and valuable need. The HVAC business has a well earned reputation for distrust... a reputation that I'd like to improve. If successful, both customers and the business benefit.
What types of customers have you worked with?
We serve residential and commercial customers. So in addition to your friends and relatives' homes, we can service almost any business building you enter on a daily basis.
Describe a recent project you are fond of. How long did it take?
One customer's system recently failed in the peak summer heat. Two HVAC companies told him he needed a complete new system. We visited and diagnosed a simple failed motor capacitor. All other system operating parameters were fine, so for just a small repair he'll get more years of performance before the system really wears out. Situations where we save a customer money are the most rewarding.
What advice would you give a customer looking to hire a provider in your area of work?
Browse through on-line customer reviews for words like quality, honesty, integrity. You can't go wrong with a provider that demonstrates these characteristics.