FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I like to go over everything the customer expects of me and make sure that I can exceed those expectations. My pricing includes everything that we agree on--no loopholes or shortcuts--I will make sure you are satisfied with the job I do. If I realize I'm not able to do a particular portion of the job once I lay eyes on the job, I will clearly explain what I CAN do, and suggest talking with one of my fellow contractors that I have worked with previously if needed for any other portions. I won't leave you wondering how to get it taken care of. I will give you options, and hopefully solutions that satisfy your goals. If you tell me that you want your driveway pressure washed and I notice other things that could also use attention, I will talk with you about those things and discuss options to take care of them. I offer world class customer service without making you feel pressured or obligated to do anything you aren't interested in.
- What advice would you give a customer looking to hire a provider in your area of work?
When getting a psinting job done, make sure to ask how many coats of paint are including in the estimate. You may think you are getting a really good deal if someone is hundreds of dollars lower than another estimate, but will the quality of the job be the same? Also, you don't want to wind up thinking you're going to have a beautiful finished product only to find out that one coat of paint which your contract was for didnt fully cover the previous color, and now you're stuck having to find someone else to do the job or rehire the same person to apply a second coat. Make certain you get a quote for exactly what you want and maie sure the contract is to your satisfaction. When getting pressure washing done, make sure to take note of any pre-existing damage to your property and go over this with the person you hire. You need to make sure that they don't use too high of pressure and damage your wood or mortar and try to say it was already like that. you want to make sure and tell them that if they come across any spots that truly are damaged (but couldn't be seen clearly begore they started pressure washing) to stop and notify you immediately so that you can choose how you want to proceed. You may want them to skip that section, or if qualified, you may want them to replace or repair that section. Keep in mind repairs and replacements that need to be tended to that weren't in your original contract will add to the original estimate. You don't want to get upset with the contractor about giving you a separate estimate for those things--they weren't part of the original contract. Just make sure the repairs are quoted at a reasonable price in addition to the work they are already doing. Also keep in mind that gor repairs there will be material costs, not just labor costs.
- What questions should customers think through before talking to professionals about their project?
How much do I really want to spend and what quality of work am I seeking in the price range? Is the lowest bidder really the best, is the highest bidder really the best? What benefits and drawbacks do each bidder have? Are any of those dealbreakers for me regardless of the price? (You don't want to hire someone who you start out with a negative connotation about even if they are the best price or most qualified because it will set the entire project up to be criticized no matter how wonderful of a job they do. You really want to make sure you're comfortable with the price, the contractor, and the quality. Alot of people forget to take the actual contractor or laborer into consideration.