|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
American way glass
About this pro
Prabha R.Jul 29, 2018Verified
Mr. Donald came quoted a price for the replacement of my window panes. He called to confirm his appointment and came on time. He did a GREAT job and also cleaned up any debris that was left behind. Will hire him again. I have his contact information locked in my phone for any future services.Apr 8, 2018VerifiedDonald R.'s reply
Thank you so much. It was a pleasure working with you!
This guy strung me along for weeks with poor communication. Only communicating at night time. Now he can’t install my door because it wasn’t delivered on time to him. So now he has refunded my money after going back and forth with him. Shower door ordered 5/22 and today (6/12) still no shower door. But he immediately took my money. There is a lot to learn about communication and professionalism on his part. Buyer beware!!!! Wants to blame everything on everyone else but won’t take responsibility because he is the seller. It’s about the customer’s happiness and not about you!! I had to constantly contact him for updates on my shower door and that is not how it should be!! Don’t waste your time! Go with the next guy!!Jun 12, 2018VerifiedDonald R.'s reply
This just isn't true on several fronts. I communicated at night time because this was when Annae had questions about her order. She tended to contact me between 6:00p.m.-8:00p.m. several times to discuss her order. I was glad to help though. I also recall her reaching out to me after just one week when i told her it would be at least two weeks. This is a typical lead time for almost everything in the glass industry. I never avoided communication with Annae. I responded to Annae as soon as possible on everything. I don't think the lapses in time indicate i was avoiding her at all. After going back through our text messages, i responded to her within an hour on most of her queries, but according to her that's "poor communication". I still have the chat log complete with time stamps if anyone would like to read it. As far as not taking responsibility for anything? I'm not sure how she can say that. I apologized profusely for the delay and I wasted no time in ordering her shower door for her. I even sent her the confirmation sheet from cardinal showers showing that the shower was ordered the same day i received her money. I still have it in fact. Unfortunately this didn't satisfy her and was only met with requests to "compensate" her. She also wasted no time in threatening to cancel the order if it wasn't guaranteed to arrive on the day it was expected. I tried to explain that i couldn't guarantee anything as the supplier was going through a system update and had promised me to deliver the door for the past two weeks. So after going back and forth with her for about half a day, i finally realized that no matter what i did, or said i wasn't going to make her happy. I was also losing productivity with current customers because of this dilemma. The most sensible and economical thing to do in my mind was to return her money and be done with it. I'd also like to add that it is about me Annae. It's about me and the customer. I started my business precisely so i wouldn't have to deal with people with poor attitudes if i didn't want to. I enjoy serving customers to the best of my ability, but things don't always go as planned and i wont be bullied or threatened with an order cancellation or a bad review because things didn't go as planned. It's called an act of God. I did exactly as i said i would do and for whatever reason, the universe had different plans. It happens. I am truly sorry that you had a bad experience with my company and I hope you also learn a little more about dealing with people in a more professional manner.
Donald goes above and beyond. He is thorough, experienced, professional and so courteous. He replaced my front windows and left my space cleaner than before he started! So impressed. I have already recommended him to friends.Apr 27, 2018
Donald was very professional and showed up as promised. Quality work and cleaned up afterwards.Apr 26, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I would describe my pricing as reasonable. I'm not the most expensive or the cheapest, but I guarantee you'll be satisfied with my work or I will work on it until you are.
- What is your typical process for working with a new customer?I try to gather as much information that I can about a customer's expectations so as not to waste either of our time. If the customer decides to move forward with the project, I typically collect a half down payment if something needs to be ordered. The other half is due upon completion of the project.
- What education and/or training do you have that relates to your work?Twenty one years of blood, sweat and tears in the glass industry. Literally.