|Sunday||8:00 a.m. to 6:00 p.m.|
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
About this pro
12 years in business
12 hires on Thumbtack
They were very flexible and available for us by understanding the urgency we had and the complexity of having to coordinate their part with other contractors. They always looked for our best interests on what would be the right call on materials and labor investment. I have worked before with teams from other countries and the culture and language barrier were challenging. This is not the case here, even with English as a second language you will find excellent communication and a very hard working team!Nov 8, 2018VerifiedHellen A.'s reply
Oscar and Cara, we are thankful to meet you and got this opportunity to do your project at your Clinic.
This company was great to work with. They were accommodating when I needed to reschedule. They did a great job lacing in new wood through a hallway and two closets, and creating a pair of stair landings. They also worked with some reclaimed wood I was able to get at Earthwise. It looks great and I am very happy I chose this company.Nov 6, 2018Verified
If we could give West Coast Hardwood Floors (Roberto & Hellen) 10+ stars we would ! Communication was great. Hellen responded quickly via Thumbtack and then followed up with a phone call to schedule the estimate. Roberto arrived on time, discussed the various options, how he would handle all the details, and took the time to listen to our concerns. The pricing was very good and honest. Each day Roberto arrived on time, setup his tools including his tent so that he could work through the rain, and worked diligently throughout the day, he always took the time to answer all our questions. At the end of everyday he cleaned up the area, neatly put away his tools, and even vacuumed the entire area! We had our upstairs floor done (laminate), and the stairs re-done with custom hardwood. The attention to detail Roberto puts into all his work is simply incredible. The stairs fit perfectly flush, the cutouts around the stair railings are incredible. The quality of Roberto's work is AMAZING. See the pictures. West Coast Hardwood Floors went above and beyond, and exceeded our expectations. What you get with Roberto and West Coast Hardwood floors is beyond just installation, you get a Master Carpenter! We are so happy to have found such a professional and reliable contractor. We wouldn't hesitate to hire Roberto and West Coast Hardwood Floors again for any future projects!Oct 12, 2018Verified
Hellen and Roberto are great. Honest, quick to respond and very flexible with scheduling.Oct 15, 2018Verified
Roberto did very high-quality work for our floor repair project. So he finished the job within the promised timeline. Meanwhile, he would love to communicate with us to let us know the root cause of the problem, which I can understand and think it makes a lot of sense. So, in order to fix the issue thoroughly, he doesn't mind checking extra area as he pointed out. That professionalism impressed us a lot. Highly recommended and would like to hire again!Sep 22, 2018Verified
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- What is your typical process for working with a new customer?1 . Contact 2. Have an appointment to measure the area 3. Discuss what is the preference of customer about material and which kind of wood will be installed or Finished 4. Preparing the area where will be done the project 5. Start date 6. Ending project, and cleaning the area where the project was done.
- What education and/or training do you have that relates to your work?Our education relates how to manager a business and what we are learning with experiences is ''do your best, get the best results".
- How did you get started doing this type of work?When I arrived in USA, in 2002 I had an opportunity to start working with someone who needed a helper so I started step by step learning day by day every details working with wood flooring. And now after 16 years I am able to Install, Repair, Finish, and Refinish. Roberto De Souza with Team.