FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts: - New customers book 5 walks and get a free walk Fees: - Holidays... + $5 for walks, check-ins, non-overnight sitting, & pet taxi. + $10 for overnight sitting. Holidays included are: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, & New Year's Eve. - Additional dogs (applies to walking only)... rates for additional dogs on walks are as follows: + $2 per additional dog on 20-minute walks, + $3 per additional dog on 30-minute walks, + $5 per additional dog on 60-minute walks. - Copy of house key... If you'd like us to make a copy of your house key in the event you do not have one available, this can be done for $5. - Key pick-up or drop-off... In the event you need me to pick up or return your house key to you, there will be a $10 fee. - Cancellations... Cancellations for walking, check-ins, non-overnight sitting, pet taxi, and park visits made within 24 hours of scheduled appointment are subject to a 50% cancellation fee. Cancellations for overnight sitting made within 48 hours of the date that overnight sitting is scheduled to begin are subject to a 50% cancellation fee. - Returned checks... A $25 fee will be billed to the customer in the event of any returned checks.
- What is your typical process for working with a new customer?
Our initial face-to-face meet & greet is free and something I like to arrange with every new client and their pet. This gives us the opportunity to discuss your requirements and answer any questions that you may have. At this time I'll also take the opportunity to learn where your pet's food, treats, medicine (if applicable), and favorite things are around and outside of your home. We'll take a short, leashed walk together and I'll find out your pet's schedule and needs. During the meet & greet, I'll also have you fill out some short paperwork to gather information on your pet, discuss emergency procedures, collect a house key, and we will sign a brief contract.
- What education and/or training do you have that relates to your work?
- A licensed Limited Liability Company in the State of Florida - Bonded & insured by Petcare Insurance - Certified in Pet CPR & First Aid - A member of PetsitUSA