Jeff, We have made every attempt possible to rectify this situation with you. You have made it very clear that you are only interested in slandering our name at this point, and there is nothing we can possibly do to make you happy. We are sorry you feel this way. However, as it was explained to you very clearly when we attempted to decline your signed contract on Thursday February 9th 2017; it is the duty of Sonners Contracting Inc. to protect its company assets. We do not, and will not knowingly engage in a subcontractor arrangement with a general contractor by whom we feel we will not be reimbursed once our services are rendered. Based on your inability to arrive at the meeting that was scheduled with not only our sales representative, but also other tradesmen who were on your job site waiting for you, you left us with that very impression. Which is why your contract was declined. However, after your negative feedback was posted to Thumbtack, our President, Dave Sonner, at your demand and with the verbal agreement that you would willingly remove your false slanderous comments from Thumbtack, personally drove 45 miles, after business hours to your job site to gather the necessary dry-in supplies that evening from Home Depot. He also delayed the start of a roofing project which was loaded and scheduled long before we had a contract from you, so that the assigned crew could immediately come take care of you the next morning. Also, he asked for a favor from our roofing supplier, with whom we have a long standing and stellar relationship, if they could possibly make an accommodation for us and get your materials delivered Friday afternoon. Furthermore, we did all this to make sure we could get your roof ready for a mid roof inspection on Friday afternoon, which we scheduled for you, with the hopes that we could get your roof closed up Friday night or at least Saturday morning for a final inspection on Monday or Tuesday. In that light we feel that we did everything we possibly could to accommodate you. Mr Sonner requested some additional information about you and your company and informed you that based off the fact that we had never worked together and we felt uneasy about the situation, he would be spending the evening trying to research your firm to get a bit more comfortable with the individuals we were working with. After searching the City of Thornton contractor licensing data base we found no record of the two companies you gave names for, and the company we found associated with your permit number has no registry with the Colorado State Secretary data base. At least not in your name. Additionally, we found none of the company names you provided on ANY social media forum such as Thumbtack, the BBB, Home Advisor, Angies List nothing. Additionally, the address we did find associated with your company, off of your personal Linked in page, lead us to an empty dirt lot in downtown. All of this information further solidified the feeling that we were probably working with an illegitimate contractor. Mr. Sonner requested multiple times from you, any shred of evidence that you could provide to prove to us that you were a legitimate business and you declined at every turn to do so. Additionally, come Friday morning, after you informed Mr. Sonner you had contacted Thumbtack about the removal of your comment, we contacted an account manager at Thumbtack and they informed us that no attempt had been made to remove your comments. Mr. Sonner contacted you again with his findings from the night before, and inquired about why your comments were still posted. He also informed you that you material delivery had been bumped up a couple hours and asked if you could meet him earlier in the afternoon to get the final revised paperwork signed, and to collect a deposit check from you. You stated that you could not, and so he confirmed your agreed upon meeting time of 4pm. At this point you decided that you no longer wanted us to work on your job, and you were asked if you wanted to rescind your contract. You responded that you wished to do so. However, unknown to Mr. Sonner, our roofing crew had already been out that morning, Friday, February 10th 2017, and had installed the dry-in materials and flashing. He informed you that he would gladly rescind your contract and that he was on his way up to the job site to collect the construction materials he delivered the night before. At which point he informed you that per the terms and conditions of your contract, you had a 10% contract rescind fee that he was willing to waive if you removed your comments from Thumbtack. You declined. After arriving at the job site and discovering that the materials had already been installed, Mr. Sonner asked you how you wanted to handle the financial liability of the now installed materials, to which you replied, "I'll gladly take you in front of a judge." You then entered your vehicle and drove away leaving Mr. Sonner standing in the street in front of your job site, and in front of the other subcontractors you had working there at the time. You were sent a final invoice for the rescind fee, materials cost, and labor cost for the work completed, which is part of, and clearly outlined in, the contract you signed with us, and of your own volition forced us to begin to execute. In closing, outside of the name of the property owner, your "firm" did not disclose any contact information about your customer to Sonners Contracting Inc. or any of its representatives. If your customer is dissatisfied with you and your "firm" it has absolutely nothing to do with Sonners Contracting Inc. Finally, we apologize if you feel threatened by the enforcement of the terms and conditions of our written agreement which you signed and terminated of your own accord.
Jeff I am sorry you feel that way. However in the interest of protecting our company assets, we do not work for General Contractors with whom we feel we will not be paid by, once our services are completed. In your failing to show for the appointment we have record of you setting, you gave us a very strong impression that this would be the case. Good luck to you in your future endeavors.
Thank you Stephen! As always it is a pleasure working with you.