Sonners Contracting Inc.

Castle Rock, CO

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About this pro

How does your service stand out?

Sonners Contracting Inc. is Colorado's premier roofing and exterior repair company. We are homegrown, locally owned and operated. Our president and owner grew up in Lakewood, Colorado and has been involved in the business for more than 13 years. His dedication to quality and expedience are matched by none in the industry. Our company policy is to maintain a high level of efficiency and quality by not overloading ourselves with more work than we can handle. We feel that proper project completion, customer service and ultimately customer satisfaction is paramount to our project volume. This allows us to be more hands on than our competitors, and helps us to develop lasting relationships with you, our clients.

What do you enjoy about the work you do?

Here at Sonners Contracting Inc. we strive to not only achieve, but exceed your expectations. Our sales professionals do not employ high pressure sales tactics and our inspections and estimates are always cost free and obligation free. We look forward to working with you!
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Location

Castle Rock, CO 80104

Years in business

4

Number of employees

3

Times hired on Thumbtack

11

Reviews

10 Reviews
  • Brian M. Mar 1, 2017
    Highly Recommended
    My house was hit with a big hail storm in June 2016, and I was working overseas. Dave took charge from the start, met with the insurance adjuster, and quickly gained agreement that there was over $80,000 worth of damage. Sonners Contracting restored my home to like new condition, with minimal disruption to my wife's routine. I don't know how I would have managed without him in direct charge of the work. He took a horribly disruptive process, and made it as smooth for us as possible. Thanks Dave!
  • Ken H. Feb 23, 2017
    Roof Installation or Replacement
    Verified Review
    Honest, prompt & responsive
    Most extensive & accurate review of roof condition and plausibility of claim. Prompt execution of roof & gutter replacement. Easy to work with on changes and punch list. Honest refund of over payment.
  • Joel P. Feb 15, 2017
    Always a great experience
    I'm a project manager for Revolve Construction. We've worked with Sonner's Contracting for years and it's always been a great experience. I most recently hired Dave and his crew to roof a pop-top in Park Hill we have under construction. Again, Sonner's Contracting gave us a fair quote, completed the work in a timely manner and the workmanship was excellent. I will continue to work with Sonner's Contracting in the future and will recommend them to others.
  • Jeff H. Feb 10, 2017
    Roofing
    Verified Review Updated
    David just like I told you 10 different times, I did not miss 2 meetings as your salesman stated. I gave you 2 chances to redeem yourself and your professionalism, unfortunately all you were looking to do was argue, demand and threaten me. Then to further solidify how unprofessional you are you tried to bad mouth me to the customer. This is by far the worst experience I've ever had with a "professional" in 18 years 0f doing business. I would strongly urge anyone to be very cautious doing business with someone who is as insubordinate and argumentative as you. We will be filing a formal complaint with the BBB as well as filing litigation since you've indicated that thats the direction you would like to go.
    Stay away from this company, Nothing but the runaround. Signed a contract with them they were scheduled to deliver material and start the work refused to give me an exact start date which I informed him I had other trades that needed to be scheduled. All of the sudden today he informed me they weren't going to do the work. Don the salesman said I missed 2 meetings with him Which is completely false. The one meeting I has set up I informed him 1 hour before our meeting I was running behind 1 hour, he showed up any way didn't want to wait and left. This guy isn't on top of things then blames everyone else. The owner is just as unreasonable. Beware!!!! Do not give them money up front I'm glad I didn't.
    Dave S. Feb 13, 2017

    Jeff, We have made every attempt possible to rectify this situation with you. You have made it very clear that you are only interested in slandering our name at this point, and there is nothing we can possibly do to make you happy. We are sorry you feel this way. However, as it was explained to you very clearly when we attempted to decline your signed contract on Thursday February 9th 2017; it is the duty of Sonners Contracting Inc. to protect its company assets. We do not, and will not knowingly engage in a subcontractor arrangement with a general contractor by whom we feel we will not be reimbursed once our services are rendered. Based on your inability to arrive at the meeting that was scheduled with not only our sales representative, but also other tradesmen who were on your job site waiting for you, you left us with that very impression. Which is why your contract was declined. However, after your negative feedback was posted to Thumbtack, our President, Dave Sonner, at your demand and with the verbal agreement that you would willingly remove your false slanderous comments from Thumbtack, personally drove 45 miles, after business hours to your job site to gather the necessary dry-in supplies that evening from Home Depot. He also delayed the start of a roofing project which was loaded and scheduled long before we had a contract from you, so that the assigned crew could immediately come take care of you the next morning. Also, he asked for a favor from our roofing supplier, with whom we have a long standing and stellar relationship, if they could possibly make an accommodation for us and get your materials delivered Friday afternoon. Furthermore, we did all this to make sure we could get your roof ready for a mid roof inspection on Friday afternoon, which we scheduled for you, with the hopes that we could get your roof closed up Friday night or at least Saturday morning for a final inspection on Monday or Tuesday. In that light we feel that we did everything we possibly could to accommodate you. Mr Sonner requested some additional information about you and your company and informed you that based off the fact that we had never worked together and we felt uneasy about the situation, he would be spending the evening trying to research your firm to get a bit more comfortable with the individuals we were working with. After searching the City of Thornton contractor licensing data base we found no record of the two companies you gave names for, and the company we found associated with your permit number has no registry with the Colorado State Secretary data base. At least not in your name. Additionally, we found none of the company names you provided on ANY social media forum such as Thumbtack, the BBB, Home Advisor, Angies List nothing. Additionally, the address we did find associated with your company, off of your personal Linked in page, lead us to an empty dirt lot in downtown. All of this information further solidified the feeling that we were probably working with an illegitimate contractor. Mr. Sonner requested multiple times from you, any shred of evidence that you could provide to prove to us that you were a legitimate business and you declined at every turn to do so. Additionally, come Friday morning, after you informed Mr. Sonner you had contacted Thumbtack about the removal of your comment, we contacted an account manager at Thumbtack and they informed us that no attempt had been made to remove your comments. Mr. Sonner contacted you again with his findings from the night before, and inquired about why your comments were still posted. He also informed you that you material delivery had been bumped up a couple hours and asked if you could meet him earlier in the afternoon to get the final revised paperwork signed, and to collect a deposit check from you. You stated that you could not, and so he confirmed your agreed upon meeting time of 4pm. At this point you decided that you no longer wanted us to work on your job, and you were asked if you wanted to rescind your contract. You responded that you wished to do so. However, unknown to Mr. Sonner, our roofing crew had already been out that morning, Friday, February 10th 2017, and had installed the dry-in materials and flashing. He informed you that he would gladly rescind your contract and that he was on his way up to the job site to collect the construction materials he delivered the night before. At which point he informed you that per the terms and conditions of your contract, you had a 10% contract rescind fee that he was willing to waive if you removed your comments from Thumbtack. You declined. After arriving at the job site and discovering that the materials had already been installed, Mr. Sonner asked you how you wanted to handle the financial liability of the now installed materials, to which you replied, "I'll gladly take you in front of a judge." You then entered your vehicle and drove away leaving Mr. Sonner standing in the street in front of your job site, and in front of the other subcontractors you had working there at the time. You were sent a final invoice for the rescind fee, materials cost, and labor cost for the work completed, which is part of, and clearly outlined in, the contract you signed with us, and of your own volition forced us to begin to execute. In closing, outside of the name of the property owner, your "firm" did not disclose any contact information about your customer to Sonners Contracting Inc. or any of its representatives. If your customer is dissatisfied with you and your "firm" it has absolutely nothing to do with Sonners Contracting Inc. Finally, we apologize if you feel threatened by the enforcement of the terms and conditions of our written agreement which you signed and terminated of your own accord.

  • Verified Review Original
    Stay away from this company, Nothing but the runaround. Signed a contract with them they were scheduled to deliver material and start the work refused to give me an exact start date which I informed him I had other trades that needed to be scheduled. All of the sudden today he informed me they weren't going to do the work. Don the salesman said I missed 2 meetings with him Which is completely false. The one meeting I has set up I informed him 1 hour before our meeting I was running behind 1 hour, he showed up any way didn't want to wait and left. This guy isn't on top of things then blames everyone else. The owner is just as unreasonable. Beware!!!! Do not give them money up front I'm glad I didn't.
    Dave S. Feb 9, 2017

    Jeff I am sorry you feel that way. However in the interest of protecting our company assets, we do not work for General Contractors with whom we feel we will not be paid by, once our services are completed. In your failing to show for the appointment we have record of you setting, you gave us a very strong impression that this would be the case. Good luck to you in your future endeavors.

  • Allison B. Jan 26, 2017
    Roofing
    Verified Review
    Thanks!
    Great communication, got the roof done quickly with no hiccups. Thanks!
  • Mary A. Dec 5, 2016
    Gutter Installation or Replacement
    Verified Review
    Downspout Repair
    Professional, timely and courteous. They did a great job at a fair price. Recommended!
  • Ali I. Oct 29, 2016
    Roof Installation or Replacement
    Verified Review
    Very honest and quality contractor!
    We used Sonners to replace our roof and gutters after last summers hail storms. Up front they were very thorough and professional in working with our insurance company and making sure we understood how the process worked. There were now hidden fees or costs. They did a very quality job during installation and did a great job cleaning up after themselves. We have been getting non stop compliments from our neighbors on how good every looks. We would definitely use Sonners again!
  • Melissa Z. Jul 13, 2016
    Roof Repair or Maintenance
    Verified Review
    Dave was very professional and came out and met with us in order to get a estimate on some deck and carpentry work. He took a look at all that needed to be done then sent us a detailed estimate that night. Planning on him doing the work. Great to work with him so far and would highly recommend him.
  • Christa G. Jun 7, 2016
    Commendable
  • Stephen B. Jun 1, 2016
    Professional and skilled.
    Dave S. Jun 6, 2016

    Thank you Stephen! As always it is a pleasure working with you.

Q&A

What is your typical process for working with a new customer?
The first thing we want to do is GET ON YOUR ROOF! We are one of the few companies who actually carry ladders and still perform roof inspections. In fact before we ever suggest roof repairs to a new customer, we conduct a full and thorough roof and property inspection exactly as your insurance adjuster would conduct. (because we are also licensed insurance adjusters. shhh.... dont tell) If we find damage that would be covered by your insurance company, we will tell you. If there is no damage, we will tell you. If your roof is just old and in need of replacing but not damaged by something covered by insurance...... we will tell you. If you want a bid from us we will do our best to write you one up right there on the spot with real bottom line numbers. We can also handle working with your insurance company if you would like us to. But ultimately we try to give you the most honest and accurate information we can about your roof, and leave the decision making in your hands.
What education and/or training do you have that relates to your work?
We bring over thirty years of roofing and construction experience to the table. While we do focus mainly on roofing, we also have a long and vast history of general construction experience.
Do you have a standard pricing system for your service? If so, please share the details here.
The estimation software we use is a program called Xactimate which is the same software the vast majority of the insurance carriers use for their insurance adjustments. This program is updated monthly using information from a vast collection of supplier data and producer data to compile a fair market price for line items based off demo costs, material costs, labor costs and local taxes. There are a lot of different components to a completed roof and we do our best to make sure we pay attention to every detail so you don't loose money on your insurance claim, and we don't loose money by underbidding ourselves.
How did you get started doing this type of work?
The Sonner Family has been involved in the roofing industry for twenty five years, working for one of the biggest local roofing companies in Denver. Dave Sonner our founder started knocking on doors and selling roofs when he was 15 years old, and from there worked in a multitude of different construction trades. He founded Sonners LLC in 2013 as a handy man doing window screens, cleaning out gutters, painting and repairing roofs and with help from his father Mike Sonner has built Sonners Contracting Inc. a licensed and insured corporation.
What types of customers have you worked with?
We have worked with real estate investors, apartment complexes, first time home buyers, and experienced home owners. We have even dabbled in a few minor city contracts. Although we are qualified for commercial roofing, residential roofing is the majority of our business.
Describe a recent project you are fond of. How long did it take?
We are particularly proud of the five unit apartment building we did this past year in Denver. One of the units had a fire in it, some of the other units had critters coming in through the soffits, and the gutters were falling off. We were called out to repair the soffits, but we found that the roof had been damaged by hail. The owner signed with us, and three weeks later they had brand new gutters, soffit, fascia, paint , and a new roof and we negotiated 85% of the construction cost with the insurance company. It looks beautiful now and the landlord has been able to raise her rent prices back up to a fair market value for that neighborhood.
What advice would you give a customer looking to hire a provider in your area of work?
Look for someone with at least a few years of local history, check them out on third party review companies like Angies List, BBB or Home Advisor, and above all go with your gut. If you don't feel like you can trust the contractor DON'T HIRE THEM!
What questions should customers think through before talking to professionals about their project?
Do I need a new roof? Are the people who are trying to sell me a roof getting on my roof and inspecting my roof? Does the person I have called to look at my roof have a ladder? Do I feel comfortable that this person is competent enough to defend my interests to my insurance company if need be?