eMaids of Charlotte

Charlotte, NC

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About this pro

How does your service stand out?

eMaids is the leading provider of exceptional cleaning services in Charlotte and the surrounding areas. Whether you need house cleaning or office cleaning service, you can get the quality and value you deserve. We take pride in leaving your home sparkling clean while working at rates that fit within your budget.

What do you enjoy about the work you do?

We love to provide exceptional service at affordable rates!

Location

Charlotte, NC 28277

Background check

Complete

Years in business

5

Number of employees

10

Times hired on Thumbtack

132

Reviews

46 Reviews
  • Amanda S. Jun 17, 2017
    House Cleaning
    Verified Review
    These ladies worked so hard and were extremely kind and professional. They did a fantastic job and I am so pleased with their performance!
  • Ida M. Apr 10, 2017
    House Cleaning
    Verified Review
    Friendly, Fast and Great Cleaning
    Lisa and her crew did a great job and in record time. I would recommend eMaids to anyone looking for a helping hand with a move out cleaning.
  • Caitlin C. Mar 28, 2017
    House Cleaning
    Verified Review
    Meticulous and great customer service
    Lisa and her team did a wonderful job on my home. They were one man down and still very diligent and meticulous in completing the job, even though it took them longer than they had expected. I would definitely hire eMaids again to clean my home before another event/guest arrival.
  • Ramkumar M. Feb 20, 2017
    Move-in or Move-out Cleaning
    Verified Review
    Worth for the money..!
    I hired eMaids for my moveout cleaning. Unfortunately i had to move even before the cleanout is scheduled. My friend was coordinating with the team and he said the house was looking much cleaner than the time i was moving in. Thanks Team..! :)
  • Steve G. Feb 14, 2017
    House Cleaning (One Time)
    Verified Review
    Great Cleaning
    Lisa and team preformed a deep clean. They did a very good job and explained everything they were cleaning. Lisa was great to work with.
  • Kathleen A. Feb 4, 2017
    House Cleaning
    Verified Review
    Couldn't be happier!
    We needed someone to deep clean my 86 year old father-in-law's condo. We live out of town and really appreciate the professional way eMaids approached the job. Lisa went to meet with my father in law to assess the job before she bid it. She made my father in law feel comfortable and kept in touch with me throughout the planning and the day of cleaning. Her sensitivity to the challenges of aging and her clear communication made this whole experience wonderful. I wish we had found her years ago!
  • Windy F. Feb 2, 2017
    House Cleaning
    Verified Review
    Great
    Reliable. Great service. Caring.
  • Robert P. Jan 17, 2017
    House Cleaning
    Verified Review
    Best cleaning team I have used in the 18+ years I have been in the Charlotte Area!
    Lisa and her team are doing an spectacular job of taking care of the house. The team is well trained and very responsive to questions and feedback. Excellent and quick responses to any inquires. I have worked with 5+ teams of house keepers in the 18+ years I have been in the Charlotte area. I would highly recommend this team to clean for you!
  • Madeline L. Jan 12, 2017
    Deep or Spring Cleaning
    Verified Review
    Absolutely wonderful! I will most definitely be using eMaids again. Very professional and friendly service from start to finish. My house looks amazing, my oven looks brand new! Highly recommend!
  • LaShauna Q. Jan 1, 2017
    House Cleaning
    Verified Review
    Nice ladies, but for someone who keeps a tidy house this wasnt worth the extra money.
    The ladies were nice. However, They failed to dust the chairs and dining room table. The floors had streak marks from where they moped. I don't feel that my house was $125 worth of clean.
    Lisa R. Jan 1, 2017

    HI LaShauna, Thanks so much for reaching out to provide this feedback as we use all client feedback to reflect and improve on missed opportunities. We am truly sorry to hear this was your experience with our service. We do have a 100% satisfaction guarantee (as indicated in our initial quote) and would like to come back and correct all issues that did not meet your expectations. Please call us at your earliest convenience (704-385-7100) to schedule for this week. We again apologize and hope to hear from you soon.

  • Brittany D. Dec 30, 2016
    House Cleaning (One Time)
    Verified Review
    Great job!
  • Lisa K. Dec 30, 2016
    House Cleaning
    Verified Review
    Highly recommend
    Very professional and detailed. I even hired them to come on a routine basis.
  • Brooke M. Dec 29, 2016
    House Cleaning
    Verified Review
    Sparkly for the holidays
    EMaids did an awesome job on our house for both the Thanksgiving & Christmas holidays. I contacted them the week before Thanksgiving to clean our house in general and clean up behind a kitchen remodel. They did such a good job and had my home sparkling for family and friends. With a busy schedule going into Christmas I called on them again and they worked me into their schedule and had us ready for Christmas. They do amazing work and follow up behind each other to make sure everything is completed. I did a walk thru when they were done and was more than satisfied. I had originally just planned to use them for holiday prep, but now I plan to have them come monthly as I'm comfortable with their work and could use the break.
  • Lori M. Dec 29, 2016
    A plus service.
    Wonderful cleaning service. Staff was prompt and thorough. I definitely would recommend them to anyone looking for a maid service
  • Hannah G. Dec 29, 2016
    House Cleaning (One Time)
    Verified Review
    If you want a deep clean choose another company.
    Unfortunately was not what I was hoping for. I scheduled a deep cleaning and what I got was a light swiffer. Objects were not moved to dust under. My rug was not vacuumed the first time. Kitchen sick was merely rinsed out. Blinds and windowsills hadn't even been touched. So I called to owner who apologized and was very nice to schedule a redo with another cleaner. Unfortunately the second was not much better. While they did go over the areas I pointed out they just weren't clean. My furniture wasn't vacuumed. Paint was ruined on a cabinet I showed needed extra attention. My rug was vacuumed the second time but honestly you couldn't even tell. My cheap vacuum does a better job. My floors were mopped with a swiffer. That to me is just pushing dirt around. Overall terribly disappointed and would not hire again. Maybe if you started with a professionally cleaned house their idea of a "deep" clean could work. But when you have 6 months of dust built up in hard to reach places this company isn't for you. Only reason I am giving two stars instead of one is their good customer service.
    Lisa R. Dec 29, 2016

    Hi Hannah, Thanks for your feedback. We truly made every effort to perform to the high standards that the eMaids brand is known for. Customer experience is extremely important to us and we always value feedback from our clients. When we discussed on the phone that you were not happy with your initial cleaning, we deployed a Manager to completely redo the cleaning within 24 hours and specifically walk the checklist room by room to make sure your expectations were met. Based on your communication at the second cleaning, we believe we had achieved that. I am truly sorry that was not the case and wish we could have discussed further. Best wishes and thanks for the opportunity!

  • Jay P. Dec 21, 2016
    House Cleaning (One Time)
    Verified Review
    Great service
    Went very smooth and cleaners were right on time.
  • Saunje F. Dec 21, 2016
    Deep or Spring Cleaning
    Verified Review
    Work Done With Positivity and Pride!
    Lisa was prompt and professional in terms of arranging my appointment. She has a pleasant personality and explains everything thoroughly. Furthermore, I was VERY pleased with the service. The job was tough and the service provider, who had an amazing attitude and demeanor, returned the areas to sparkling clean and fresh condition. I highly recommend and plan to use them regularly.
  • Peter E. Nov 26, 2016
    House Cleaning
    Verified Review
    Super Maids
    Excellent cleaning crew and would have them again when the need arises
  • Lavonta M. Nov 17, 2016
    House Cleaning (One Time)
    Verified Review
    The best cleaning service ever
    Every now and then, I experience a service that knocks my socks off and eMaids was one of those. From beginning to end, Lisa and her team provided exceptional customer service and exceeded every expectation. My house is spotless and ready for Thanksgiving. I will be using them again in the future and recommended them to all my friends and family. My only regret is not contacting the sooner.
  • Mary S. Nov 5, 2016
    House Cleaning
    Verified Review
    Great Service
    I came home to a fresh clean house. They did a wonderful job, and was able to service my house at the last minute!
  • Donna C. Oct 12, 2016
    House Cleaning (One Time)
    Verified Review
    Awesome Job & Very Professional
    Lisa and Emily were great! I look forward to seeing them again.
  • Paul A. Sep 29, 2016
    House Cleaning
    Verified Review
    So far, so good!
    Everything has been great so far. First cleaning happens Tuesday!
  • Brady B. Sep 23, 2016
    House Cleaning
    Verified Review
    Great, Trusting Service
    This group is awesome... So professional and trusting... Love the checklist and how they cover it all... Very easy to work.....
  • Atul S. Sep 22, 2016
    House Cleaning (One Time)
    Verified Review
    Good cleaning service.
    Good cleaning service.
  • Jacqueline P. Sep 16, 2016
    House Cleaning (One Time)
    Verified Review
    Round 2: A Much Better Experience
    We had just renovated a home and needed the house cleaned and move-in ready. The house wasn't in bad shape, I had already cleaned some it just needed more time than I had to give. The first time they came out it was terrible. Nothing had been dusted and floors weren't cleaned. When I called to complain Jessica said she could send them out again the next morning. I was definitely apprehensive about it - but I had nothing to lose. Well, Jessica came out personally and did an amazing job!!! It was absolute perfection. I appreciate them taking accountability for a not-so-great job and taking the appropriate steps to correct it. I'd give them 5 stars if they had done the job properly the first time.
  • Patrice S. Sep 14, 2016
    House Cleaning
    Verified Review
    EMaids did a fantastic job! Lisa the owner was extremely helpful in booking a last minute job and the cleaners were so kind and thorough.
  • Ana D. Sep 8, 2016
    House Cleaning
    Verified Review
    Good zen flow...
    I have got Emaids on a recurring basis. The owner Lisa Rider is great to communicate with and a wonderful boss. Her employees seem happy and respect her enough to do a great job. Happy workers are very important to me for positivity in my home. They are prompt and work hard. They clean everything including the walls, the baseboards, fans. My house is clean and shiny when they leave. Lisa sends reminders and invoices through email, adjusts schedules if necessary, and accomodates you to the best of her ability. I am very happy with this service and recommend it to any residential user.
  • Patricia S. Sep 3, 2016
    House Cleaning
    Verified Review
    Excellent Job!
    Everything is done to superb standards with emaids I'm very impressed.
  • Michelle M. Aug 24, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Lisa and her team were fantastic. I was unable to be at home when they arrive for our moving in cleaning but my husband was. He was extremely impressed and kept telling me what a great job they did. We will recommend them to anyone who needs this service. Lisa was present during our cleaning and was very hands on. The team was respectful and left the house immaculate. I do not have enough good things to say about them, specially since my husband would not stop talking about how amazing and cleaned the house looked. We have hard woods and and we thought they were cleaned....WOW Lisa's team did such an outstanding job, they look completely different and we could not be happier. Thank you again and we look forward to working with you on a regular basis!
  • Naomi H. Aug 22, 2016
    House Cleaning (One Time)
    Verified Review
    Very thorough, very professional.
  • Chris W. Aug 22, 2016
    House Cleaning (One Time)
    Verified Review
    The job was decent. However our landlord actually asked later that night if we were planning on cleaning the house. So getting our deposit back is not happening. There were a few places that we checked that still look dirty.
  • Trish S. Aug 21, 2016
    House Cleaning (One Time)
    Verified Review
  • Ashley N. Aug 19, 2016
    Deep or Spring Cleaning
    Verified Review
    eMaids did a great job doing a move in cleaning of our home. It did take them longer than expected but I was very pleased with the results. I would recommend them for cleaning services.
  • Therese M. Aug 14, 2016
    House Cleaning (One Time)
    Verified Review
    Lisa was wonderful! She not only came out on a weekend, with one day's notice, but she also came in lieu of one of her employees who feel ill that morning. Instead of cancelling, she came out and did the job herself. She was on time, professional, and did a fabulous job. We are so pleased!
  • Caprice C. Aug 14, 2016
    House Cleaning (One Time)
    Verified Review
    The staff showed up on time as scheduled And they did an excellent job deep cleaning my home!!! I would definitely use them again!!!
  • Angela J. Aug 8, 2016
    House Cleaning (One Time)
    Verified Review
    Lisa was a joy to work with. She was extremely accommodating and willing to work around my schedule. They arrived promptly ready to work and had all of the items needed for a good cleaning. I will hire them again!
  • Michael H. Aug 7, 2016
    Deep or Spring Cleaning
    Verified Review
    Lisa and eMaids went above and beyond. Cannot say enough about the job they did. Thank you so much.
  • Lynn J. Jul 31, 2016
    This is the first time I've used a maid service. Found eMaids comments on Thumbtack and so gave them a try. I was extremely impressed with the service I received from start to end. We discussed what was to be cleaned in detail and I explained what was especially important to me (need those blinds sparkling). They listened and gave special emphasis on what I thought was most important. Would definitely recommend this service!
  • Shirley H. Jul 29, 2016
    House Cleaning
    Verified Review
    They did an excellent job. My home is sparkling.
  • JJ A. Jul 29, 2016
    House Cleaning
    Verified Review
    Great job! This team is so incredibly hard-working and flexible. An amazing bargain. I will definitely use emaids again.
  • Ursula B. Jul 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They did a great job on my move out cleaning! It had been a stressful day of things not happening the way they should but eMaids jumped right in & took the worry of cleaning off my plate! Very professional and the house is spic & span for the new owner.
  • Charles S. Jul 25, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I wanted to hire this company, but with past experiences on here I'm a bit of a skeptic when it comes to the quality I will receive and with good reason.. Two of the reviews for this business are the exact same reviews from their Google page, the same names were used, and they were written the same day! I honestly don't believe it is possible that two people different people wrote the exact same reviews, on the exact same websites, on the exact same day, within the same week, maybe the owners or friends of theirs, but either way I can't trust a company that does this as I feel it is deceitful. If you are great at what you do there's no need to do this or have people do it for you, let the customer speak for themselves and give an honest opinion of your service!
    Lisa R. Jul 27, 2016

    Hi Charles, I appreciate your opinion, however we here at eMaids pride ourselves on trust & integrity as well as providing 100% satisfactory service. Our customers value that very highly, therefore they take the time to review us accordingly and yes they sometimes put the same review on multiple sites to make sure our reputation gets known to all. Why don’t you give us a try and get that 100% satisfactory service for your home? I promise you will not be disappointed!

  • Kelly B. Jul 20, 2016
    House Cleaning
    Verified Review
    They did a great job and look forward to having them clean our house from now on.
  • Saari G. Jul 18, 2016
    I hadn't had my house professionally cleaned in a while and I hadn't been doing a great job of keeping up with it myself. The eMaids team had their work cut out for them and did an excellent job! I have signed up for regular service and am glad to know my house will be in good hands.
  • Niki S. Jul 17, 2016
    Having to go out of town last minute, I called eMaids to see if they could help me in pinch. I cannot express how nice it was to come home to a house the sparkled, smelled great but FELT clean! I am looking forward to becoming a regular customer. The staff was kind to my whole family, including my 4 legged baby.
  • Wendy A. Jul 17, 2016
    Housecleaning service was great. The team was very friendly and detail oriented. I like that they vacuumed the baseboards and under the cabinets.