Logic Observer, Inc. D.B.A. Blue Ninja PC Supp...
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Introduction: Hi, my name's Merrell. I run Logic Observer, Inc. which provides IT services (cloud backup, monitoring) to/for businesses online. When I'm not setting up Network Operations Centers or deploying data protection for the biz crowd, I help everyday people solve what seems like impossible computer problems with their home computers and laptops.
I'VE BEEN DOING THIS FOR 25 YEARS!
I'm ridiculously pro, friendly, and explain things plainly with patience.
I enjoy fixing home user PC problems that I could do with one hand tied behind my back, in my sleep -- but for end users it a magic miracle and it means the world to them. I'm happy to see people really get their systems set straight and working better than before.
Try me out, I'm fast and can assist over the phone and/or by remote connecting into your computer (one time temporary connection).
I'm a Level 1, 2, and 3 extremely over certified and skilled PC support pro that has 25 (yes, 25) years experience in all Windows, Microsoft, Internet, opensource, and Linux technologies. fixing, supporting, optimizing, cleaning, and making computers run better than they ever did before. I'm extremely overqualified for the job, but I do this because I get happiness out of helping others for what is no big deal for me -- stuff I can do in my sleep-- yet it means the world and appears as magic to people that aren't as technical or into computers.
As mentioned, I enjoy making people happy. Its no trouble for me, but highly appreciated the quality I put in to cleaning up and fixing peoples computers.
Overview
Hired 2 times
13 years in business
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Reviews
Great 4.8
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John A.
Apr 29, 2016
i've called merrell at logic observer a few times since i started having trouble with my laptop and so far with their services i've had a great deal of success. i tried to solve some problems on my own by buying a new hard drive to store my data on when the worst finally happened and my computer would not bootup. for a couple of days i tried getting the system to restore itself but it wouldn't fix itself. so i called my friend to help fix it, but still no success. he suggested i call merrell whom he knew worked in IT and in less than 18 hours, not only was my laptop back on and properly running, but my data was successfully backed up in case my computer has issues again. highly recommend their services for those in need of backing up precious data and just want simple peace of mind
Toni G.
May 11, 2016
Over three years ago I called on Merrell/Blue Ninja/Logic Observer to remotely log on to my new desk top computer and see why I was getting virus threat notices from my antivirus and my computer was running slow and internet connections were slow.
Merrell was able to quickly find the problem and recommended a better antivirus he set it up with a system back up to an external drive so my files would be safe. Merrell has been a great resource for me and my family, friends and professional contacts that ask who my "goto" tech person is.
Last month I called on Merrell to remotely setup a new desktop computer for the company I work for. Merrell was asked to mirror the old computer settings, connect to server, set up network paths, copy all files to new computer, change Windows 10 to work operate like Windows 7, delete all unnecessary programs, setup company email, Microsoft Outlook, copy all saved email files from old to new, access unknown passwords and set up new ones for multiple programs and the company server, download current versions of all programs to include Firefox, Chrome, etc., and install new antivirus. Merrell accomplished every task within the estimated time frame he gave me and within the quoted cost.
I highly recommend Merrell/Blue Ninja to anyone with computer issues and anyone looking for high quality technical service at an affordable price that is easily accessible by remote access. Merrell is the person to call.
Toni
Santa Rosa, CA
Elizabeth L.
Apr 29, 2016
Solved an issue I'd never seen before. Personable and patient (I can get a little erratic). Took it all in stride and seemed to really know what he was doing.
Matt W.
Apr 29, 2016
Merrell has been a huge asset to our organization from web development to server and machine deployment. He understands and strives to individualize program development and utilizes his vast knowledge to work fast and profient to help our growing company.
Shelly S.
Apr 29, 2016
Very knowledgeable and friendly. Had a major problem with my pc. I'm extremely pleased with the service. Fantastic experience this guy is a total life saver. I highly recommend for all your pc needs