FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There are so many variables associated with how to price out our services it is not always possible to have a price that is universal - the majority of our customers appreciate that most of the cleaning companies are within a few dollars of one another. It is a very competitive field that has been dominated by a few large companies for more than 10 years. We know our pricing is competitive in order for us to be successful in obtaining assignments - as a matter of fact, Thumbtack has even advised in our weekly reports that our pricing is below that of our competitors!
- What is your typical process for working with a new customer?
Determining what it is the customer wants - size of house or apartment in terms of how many bedrooms, bathrooms, square feet; the type of service required (Deep Clean, Get It Clean, Keep It Clean, Moving Clean, frequency of service); when the property was last professionally cleaned - these are all basic questions. With the exception of a move-in situation, most customers seek to try a new service due to either not being so happy with their service provider in terms of quality of work or possibly attitude, price, or else their service provider is no longer available. House cleaning is very personal in so far as someone who starts off being a complete stranger is given access to someone's home - trust worthiness is an important issue as is personality, and the ability to take instruction. It is necessary to convey honesty, integrity, trust worthiness to customers in addition to the quality of the cleaning service and the use of our Eco-friendly cleaning products to ensure we are compatible with their comfort level in all these areas.
- What education and/or training do you have that relates to your work?
We have a combination of cleaning experience, management, and communication skills, that when combined provide a great depth of knowledge sufficient for us to know what we are doing and to be able to do it well.