What is your typical process for working with a new customer?
We communicate with our client regarding their specific needs. Whether it is for art installation, photo restoration, or custom framing, an assessment of a client's needs is our top priority. Once we have a plan in place, we work with the client to proceed with the work that needs to be done.
What education and/or training do you have that relates to your work?
My business partner and I have over 40 years combined experience in custom framing, fine art, and photography related fields. We have worked for other businesses through the years and decided to join forces and do things the best way we know to produce the highest quality work for reasonable prices.
Do you have a standard pricing system for your service? If so, please share the details here.
At Picture Framing & Art Gallery, we use the latest tools and technology related to our field. We have a dedicated point of sale software system that enables us to consistently and accurately price our jobs. We can also recall any previous job information for a client to repeat what they had done prior. Art installation and photo restoration is priced per job and hourly, so is very straightforward.
How did you get started doing this type of work?
With my art school experience being focused on photography, I began working at a shop that sold vintage photography and autographed memorabilia in the Washington, DC area. They did what I fondly refer to as "five minute framing" on the front counter right in front of the customer. That gave me a great disciplinary basis for my work...to work cleanly and efficiently since the client could watch the entire process.
What types of customers have you worked with?
I have worked with all types of customers, from high end interior designers working on large executive buildings, to a mother framing her child's first artwork. I enjoy working with this wide range of clientele and seeing them being happy and satisfied with the products and services we provide them.
Describe a recent project you are fond of. How long did it take?
We have a wonderful couple that are clients of ours. They have some very nice investment art they have purchased over the years. Now that they have a new decor, they are re-framing them to update and work with their recent aesthetic. I have been providing them with an "art report card" so that they are assured of what framing materials were used prior and which ones we replaced in the interest of preserving the artwork. They have been thrilled with this service that I provided.
The typical time frame for this custom work is two weeks, although we can typically complete it in a week or less, depending on amount of labor and sourcing of materials.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you are confident in the providers skill set. Most providers in my field can provide a service and if it is done poorly, clients may not know until 10 years or more down the road. We have a policy of total transparency with the client and inform them of everything we may need to do to give them a superior product.
What questions should customers think through before talking to professionals about their project?
What design aesthetic are you working with?
Do you have a particular color palette to use?
Do you have a specific budget or price range you can spend?
How quickly do you need the results?
What quality of materials do you need used in your project?