What should the customer know about your pricing (e.g., discounts, fees)?
You will always know what your project will cost, in writing. No surprises. The installations that we do are all priced on a per project basis. Pricing for Roofs, Siding, Windows, Gutters all depend on the types of materials used, the installation methods used, and the specific home it is being installed on.
We used to ball park prices in the past but found that it lead to too much confusion and customer dissatisfaction. Now we like to see your home, meet with you in person, and accurately price your project so you get the most positive experience possible when doing business with our company. And we find our customers understand and actual enjoy the process.
What is your typical process for working with a new customer?
Our goal is to make happy customers and life long clients. To do this we have developed a very specific, top secret, proprietary process. A process that 99% of other contractors don't or won't follow... We listen to YOU!
Yep, we actually listen to our customers. We find out what you are trying to achieve. What materials you like, what style or look you are trying to get, and what your expectations are. By listening we find out what you want and we help you achieve your goals.
So our process works like this: One of our trained, experienced representatives will sit down with you and have a conversion. He or she will ask you questions to discover what you are trying to achieve. This lets us determine if the project is something we feel we have the expertise in to complete for you, the homeowner. If we find that we can not help you, we will be honest and tell you. And, in most cases, we will recommend someone who can get the work done for you.
If the the project is in our ball park, we then take a walk with you around your home to investigate further. We look at the issues at hand. We formulate solutions. And we take measurements.
We then sit down with you again and make suggestions. Not based on what we offer or what we want to sell but based on your specific wants and needs and the specific make up of your home.
We then price the project for you, to the penny, leaving nothing to chance. You will know exactly what the project will cost, how the process will work, what comes next, how we protect you with our warranties, when the project will start and how long it will take to complete.
You will always get a detailed proposal in writing and a no pressure, no obligation consultation for the work at hand.
What education and/or training do you have that relates to your work?
To better serve you, our representatives are experts in the projects and products that we offer. They are consistently trained
How did you get started doing this type of work?
The story of Innovative Home Concepts goes back to 2005. But the story of how I (Rhett Wilborn) got into the business dates back to 1974.
My father, who at the time was working as a baggage handler for United Airlines at O'hare airport, decided to take a chance and start a small contracting business. He worked second and third shift at the airport while he worked on folk's houses during the day for about four years before he finally went full time a contractor. He was very successful as an exterior contractor and home builder until he retired in 2001.
So you can say I pretty much grew up in the business. I remember when I was little helping sweep out the work truck because my Dad wouldn't let me get up on the roofs he was working on. During high school and college, during spring, Christmas, and summer breaks I worked part time for my Dad helping out were I could. And then after I graduated from college I worked full time for him for 7 years until he sold the business.
During that time I learned the old school ways of doing things. Hard work, high quality, and do what you say and say what you do. My Dad never spent a dollar on advertising and he never used a contact. His word was his bound and a hand shake was a binding agreement.
The world has changed so we do use contracts now, but some things haven't. Innovative does high quality work, uses only the best products, we stand behind all the work that we do, and we always do what we say we are going to do. Our customers love us for it.
What types of customers have you worked with?
You name the type of customer, we have more than likely worked with them. We have helped out thousands of homeowners in the Chicagoland area. From little old ladies to sports celebrities, from one bedroom cottages to huge commercial projects, from one window replacements to changing the entire exterior of a home so you wouldn't recognize it, we've done it all.