When I Say Maid - Tampa Bay

Dunedin, FL

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About this pro

How does your service stand out?

When I Say Maid was founded in 2015 and based on the principle that our client's time is their most valuable commodity. We push ourselves every day to improve the efficiency and delivery of our client experience. • When I Say Maid is licensed, insured and bonded. • Every When I Say Maid team member passes a nation wide background check. • We provide a personalized cleaning checklist to ensure expectations are set and met. • We promise a 200% Satisfaction Guarantee. • We offer transparent pricing – no surprises, no contracts! • Our website administers a convenient online booking and payment process. • All of your information is safe and secure through our 256-bit encryption. • When I Say Maid is locally owned and operated.

What do you enjoy about the work you do?

We enjoy providing a service that allows our clients to live the life they want, while having a sparkling home, without having to invest hours of work into it.
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Location

Dunedin, FL 34698

Background check

Complete

Years in business

2

Number of employees

10

Times hired on Thumbtack

87

Reviews

45 Reviews
  • Kelsey B. Mar 14, 2017
    House Cleaning
    Verified Review
    They were great and accommodated my ever changing schedule!
  • Ca J. Mar 5, 2017
    House Cleaning
    Verified Review
    Happy with this service!!
    Paula was very thorough & friendly!
  • Walter B. Feb 28, 2017
    House Cleaning
    Verified Review
    Clean as a whistle.
    Housecleaning.
    Charissa C. Feb 28, 2017

    Thank you for the review, Walter! We will see you next month!

  • Sue P. Feb 18, 2017
    House Cleaning
    Verified Review
    Wonderful Service
    All went well and nothing could have been better. Brooke was on time, really did a wonderful job on my home.
    Charissa C. Feb 19, 2017

    I will let Brooke know of your kind review! Thank you!

  • Gio C. Feb 18, 2017
    House Cleaning
    Verified Review
    My home looks amazing!!!! I will be using When I Say Maid again and requesting April again, she was awesome and so kind to our kids :) Thank you!!!!
    Charissa C. Feb 19, 2017

    Thank you for the review! Enjoy your clean home and we hope to hear from you again soon!

  • Theresa E. Jan 25, 2017
    House Cleaning (One Time)
    Verified Review
    Very, very happy with 'When I Say Maid'
    Results were excellent!
  • Alice T. Jan 6, 2017
    House Cleaning (One Time)
    Verified Review
    Above expectations!!
    We had deep cleaning of our house after bathroom construction. Communication was excellent. We got it lined up quickly for a convenient day and time. Our cleaner Paula was amazing. She went far above our expectations! And she was so cheerful! I highly recommend this company.
  • Shannon M. Dec 21, 2016
    House Cleaning (One Time)
    Verified Review
    Couldn't be happier
    Absolutely wonderful! Paula and Brooke exceeded my expectations. Extremely professional and cleaned in places I didn't know could be cleaned!! To say I am happy with this company and the service of these two ladies is an understatement. I would highly recommend them to anyone looking to have their house cleaned. Fantastic job!!!
    Charissa C. Dec 21, 2016

    Thank you for the sweet review, Shannon! I am so glad that Brooke and Paula left you with such a thoroughly cleaned home just in time for the holidays!

  • Ann S. Nov 1, 2016
    House Cleaning
    Verified Review
    Cannot Wait To Recommend :)
    Typical me, last minute with everything and needed a home cleaning quickly with guests coming into town later that week. Of the quotes that came in Charissa's stood out in terms of professionalism and quality. She took the time out to have a real conversation with me, documenting everything I wanted and ensuring it would be taken care of. It feels like I gained a friend on top of a trusted home cleaner. Cannot wait to recommend her to my friends and family, showing off this gem I found. Thank you Charissa!
  • Charissa C. Nov 1, 2016
    House Cleaning (One Time)
    Verified Review
    Great Experience. Will be using When I Say Maid again!
    Life gets hectic and it gets hard to stay on top of my home cleaning. I finally decided that I needed help around my home. I chose When I Say Maid after looking over their reviews and website. Charissa was so easy to work with and we were able to schedule in our cleaning within a week of hiring them on Thumbtack. The cleaner was also very professional and extremely thorough. I will definitely be using them again in the future.
  • Larry H. Oct 9, 2016
    Move-in or Move-out Cleaning
    Verified Review
    It's all about the money
    Did an above average job. What I didn't like was the oven racks left on the porch with trash that wasn't picked up lying around it. I sent a note about it and picture to the company with my check. They never responded just cashed the check. Will not use again or refer them.
    Charissa C. Oct 9, 2016

    Larry, I am sorry you felt this way after using our service. My only intention is to exceed all of my clients’ expectations and that is why I dedicate time to personally communicate with each and every client prior to their initial home cleaning service. Leading up to and after your cleaning we communicated multiple times via my personal phone number, yet these issues remained concealed. I agree with the areas noted in your letter. Gaps in communication left me unaware of these until I received a letter via the mail, this Friday October 7th, seven days after your cleaning. This gap in time greatly diminished my ability to exceed your expectations. For example when we were discussing payment options the day after the cleaning, if the areas where expectations were not met were mentioned, a cleaner of your choice when have been back within 24 hours to resolve any outstanding the matters. If there is any way I can alleviate any inconveniences caused by the issues in your letter, please feel free to reach out to me on my personal phone number or email. Best Regards, Charissa Chandler Owner – When I Say Maid

  • Paula G. Oct 5, 2016
    House Cleaning
    Verified Review
    Horrible experience
    Charissa was very professional even offer to have the another crew to come back and redo what was never cleaned. I really have to think about it and am not sure if I can. Jill is very unprofessional and shouldn't be inside people's Homes. Half of my house was not cleaned, the more I look the more I see what was not done. I have had services for the past 10years and what happened at my home yesterday has despicable...
    Charissa C. Oct 5, 2016

    Paula, Yesterday was not a good experience for you as the client. I do apologize tremendously and have tried to make things right to the best of my ability. It is very unfortunate that things happened as they did and everything that you and I discussed has been noted and will be used in our trainings and my personal meetings with my employees. I do appreciate your honesty and have made the changes that need to be made to continue providing clean homes to our future clients. I do understand the reasons of your review and have done everything I could to alleviate the situation that occurred. I wish you would have allowed us another opportunity to make things right before resorting to a permanent review of my company over a situation that I believe would have been fixed with another cleaning team. I wish you the best in your future home cleaning search.

  • Julie R. Aug 25, 2016
    House Cleaning
    Verified Review
    Our first cleaning was today and it was excellent!? Very polite, did a great job ! Thanks Julie
  • Chris G. Aug 9, 2016
    House Cleaning
    Verified Review
    Liz was wonderful and di an excellent job. She was very kind to my mother.
  • Barb R. Aug 7, 2016
    House Cleaning (One Time)
    Verified Review
    Right on time--how's that for a nice surprise? It just got better from there. I especially appreciated the extra effort to get the copious amount of cat hair off the coach. That way above and beyond what I expected.
  • Patricia S. Jul 29, 2016
    House Cleaning
    Verified Review
    They did a wonderful Job!
  • Jennifer M. Jul 28, 2016
    House Cleaning
    Verified Review
  • Michael T. Jul 27, 2016
    House Cleaning (One Time)
    Verified Review
    Amazing Job!! I will definitely them use again!
  • Kara B. Jul 27, 2016
    Move-in or Move-out Cleaning
    Verified Review
    She showed up on time, paid attention to the things that I pointed out to her, when the entire house was completed by one person, it was spotless!
  • Kelley W. Jul 17, 2016
    House Cleaning
    Verified Review
    Very Impressed ! Professional, house looks great!
  • Ashley F. Jul 11, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I hired "When I Said Maid" on a short notice for a move in deep clean. Charissa was very flexible, thorough and did a superb job. Would def recommend!
  • Ann H. Jul 5, 2016
    House Cleaning (One Time)
    Verified Review
  • Randee K. Jul 1, 2016
    House Cleaning
    Verified Review
    To start with, she got lost getting here and was an hour late. That being said, one person, spent the entire day cleaning our 3 bedroom townhouse- including refrigerator and over. Did an excellent job. My one complaint was that it took so long. I am not used to that. In the past, when hiring a cleaning service it was 2-3 people. for 2-3 hours. Not really a complaint since the house is sparkles - just wasn't expecting it. See you in 2 weeks
    Charissa C. Jul 5, 2016

    We do apologize about our cleaner being late. She felt terrible that she could not find your home. Typically the first cleanings take the longest because the cleaner is new to your home and the additional services of deep cleaning the fridge and oven do take extra time. We choose to send one cleaner to our client's home so that a relationship can be built. You will receive the same cleaner at each cleaning that way there is consistency and you will always know who will be at your home. Thank you for continuing to do business with us and I am glad that you are happy with your clean home!

  • Victoria B. Jun 11, 2016
    House Cleaning
    Verified Review
    My experience with Charissa and When I Say Maid has been great! Exceeded expectations on the ease of communication and the response time. A great value for the price and very flexible with scheduling changes. Would recommend highly to anyone in need of a highly organized, well run service!
  • Gail W. Jun 1, 2016
    Deep or Spring Cleaning
    Verified Review
    Awesome people awesome job. Could not have asked for anything more. Price was outstanding for the work done. Will be using them again!
  • Steven W. May 20, 2016
    House Cleaning
    Verified Review
    Showed up on time and stayed until the job was done. Very thorough and they go over a checklist at the end to make sure that everything was done to your liking.
  • Lynn B. May 20, 2016
    House Cleaning
    Verified Review
  • Irene A. May 9, 2016
    House Cleaning (One Time)
    Verified Review
    Very professional!! I am super happy with the cleaning. The house feels clean and smell clean. Great job!! I recommended!! Thank you so much!!
  • Julie F. May 6, 2016
    House Cleaning
    Verified Review
    My search for a cleaner has ended! I'm very pleased with the service I received and look forward to having When I Say Maid help keep my home clean and comfortable. Thank you!
  • Jigar J. May 3, 2016
    House Cleaning (One Time)
    Verified Review
    Was very happy with her service. Responded in a timely manner and was very satisfied with the cleaning.
  • Ann M. Apr 7, 2016
    House Cleaning
    Verified Review
    This company is well run with follow-up on details. They find the right person for the job. Cost is good also.
  • Krystin A. Mar 17, 2016
    House Cleaning
    Verified Review
  • Dawn M. Mar 13, 2016
    House Cleaning
    Verified Review
    Wonderful! This team does a fantastic job in a very professional manner. My expectations were far exceeded. I highly recommend When I say Maid.
  • Alexa A. Mar 4, 2016
    House Cleaning
    Verified Review
    "when I say maid" is just what I needed to fit my weird schedule. We just finished building a house in south Tampa and have a 4 month old. Life gets pretty chaotic these days. When I say maids is SUPER user friendly, with a portal to schedule all my cleanings. I also use them for my investment properties, super efficient and trust worthy. I have lost two maids since moving into our home one to theft the other to not showing up. I don't have these problems anymore thanks to "When I say maids"!!
    Charissa C. Mar 6, 2016

    Thank you for the kind words, Alexa. We enjoy working with you!

  • Rick S. Mar 3, 2016
    House Cleaning
    Verified Review
    Booking was quick and easy. The cleaners were great, recommending them to anyone looking for home cleaning.
  • Gene M. Feb 27, 2016
    House Cleaning
    Verified Review
    As I was booking, Charissa was more than welcoming and worked with me to build a custom checklist for our weekly cleanings. She followed up with me the day of the cleaning. She had a real conversation with me and showed she cared. If you're looking for customer service, trust and quality in my opinion you cannot go wrong with When I Say Maid.
    Charissa C. Mar 6, 2016

    Thank you, Gene! I am glad that we could create a personalized home cleaning to meet your needs.

  • Teresa L. Feb 25, 2016
    House Cleaning
    Verified Review
    I have been back and forth on whether or not I should write a review. The "cleaning" was terrible. They pretended that they vacuumed and mopped, they didn't. They ran the vacuum over a couple spots on the carpet and the rest you could tell they didn't do (no lines at all). When I re-vacuumed the house I had a full barrel to dog hair/dirt to empty (so I know they faked it)... I never saw the tile floors wet, and I could tell when I walked on the floor it was sticky and had not been mopped. They didn't know what a duvet cover was, or how to do laundry (I only needed the duvet cover washed, and the sheets for 1 bed, nothing else...) When they put the duvet cover on they but two buttons in one button hole??? And when I re-did the bed sheets they had just put a pillowcase on-top of the other pillow case, instead of taking it off and putting the new one on??? Super strange... When I saw weird things like that I thought they must be on drugs or something... Even though they looked like sweet nice normal girls... It baffled me on what they could have done in my house for 3 hours. It was like they made the place worse. The windows that they "wiped" were completely smudged everywhere - same for the table... They wiped down the stainless steal with an improper cleaner and it was all streaky everywhere. I immediately fixed this and re-wiped it with stainless steal cleaner when they went upstairs (using the wrong cleaner can stain and ruin stainless steal.) Nothing was wiped down, dust everywhere... The toilets were left with cleaner sprinkled in them (not wiped) as if they started and forgot to complete them... They also put the comforter on the bed the wrong way- Needed to be turned 90 degrees (again making me question if they were on drugs or something.. How do you screw that up??)... It was the strangest thing I'd ever seen. A child could do a better job cleaning. I swear they gave me more work re-doing everything than if I just cleaned the house myself... It was truly the worst job I have ever seen. I am still baffled... But I also want to say, whenever I read reviews, I always wonder who is writing the review... So I want to tell you a bit about me... I keep my house very nice, and I even get it ready for cleaners to come in so it is super easy for them... We also have no kids, and it is new construction so the place is pretty much perfect to begin with... If a cleaner can't do a good job at my place, I don't know how they can do a good job anywhere... But the reason I didn't want to write a review was because of how the owner Charissa handled the situation. She offered to have other cleaners come and re-clean the house (I didn't want anyone coming back though.. I didn't want to waste any more of my time in case the next people were just as bad). And she didn't charge me. She did the right thing as a business owner. My suggestion to her is to only hire quality people (maybe even drug testing them wouldn't hurt)... I gave two stars because the owner Charissa did the right thing... But the people I had clean were sooo bad.
    Charissa C. Feb 26, 2016

    Teresa, Thank you for the kind words that you mentioned about me. The two cleaners that you have spoken about are no longer with us. But in their regards, they did both have prior experience and passed very in depth nationwide background checks. I find it very offensive that you would refer to my employees as “being on drugs”. I understand your frustrations and did everything in my power to make it right with you. I even offered to come out MYSELF and clean your home, not just send the same two cleaners. What I don’t understand is why you felt it necessary to voice such a strong opinion, when I personally worked with you over the course of three days to resolve any issues that you had. Why three weeks later are you still concerned about our business when you were never charged, completely deleted from our portal, and were given my full attention on making things right? Thank you for your review. I really appreciate you personally trying to make us look even worse than we already felt following your cleaning. I wish you the best in your future search for home cleaners. Sincerely, Charissa

  • Kelly W. Feb 24, 2016
    House Cleaning
    Verified Review
    "When I Say Maid" did a wonderful and thorough job of cleaning my home. I will absolutely be using them again next week!
  • Kallie P. Jan 20, 2016
    Easy booking and efficient cleaning. I will definitely be a repeat costumer.
  • Bill S. Jan 18, 2016
    We're only in Dunedin a few months a year and they did a greta job making sure we came down to a clean home
  • Linda H. Jan 18, 2016
    If you're pinching pennies deciding who to left in your home, look elsewhere. Charissa did an great job staying in contact and making sure my home was clean when I came to Clearwater for vacation.
  • David J. Jan 18, 2016
    We were moving out of rental unit and wanted to make sure we got our deposit back. Would recommend When I Say Maid to anyone wanting their deposit back from their landlord when moving out.
  • Bri S. Jan 15, 2016
    We were hosting a last minute event at our home. I had two days to find a cleaning service. I Found and booked When I Say Maid without a problem. After I received the cleaning checklist, I emailed back to inform them about my two dogs. They stayed in constant contact with me, reassuring everything would be perfect for our event. Their cleaning exceeded my expectations and I would definitely book again!
    Charissa C. Jan 15, 2016

    Thank you so much for your review, it was a pleasure working with you and caring for your beautiful home.

  • Laura S. Jan 15, 2016
    Every now and then I like to have a professional thorough cleaning for my home. I've never been completely happy with companies I've used in the past so I had to search once more. While looking for a cleaning service to call I came across When I Say Maid. I liked the idea of what they call "book with a click" scheduling, so I tried it. Very easy and convenient. Most importantly, the cleaning team was very thorough and professional. My home looked great. I will definitely use them again. Excellent service!
  • Jennifer T. Jan 15, 2016
    Between family being in for the holidays and some health issues, I fell behind on cleaning and needed a little help. One night I was scrolling around the internet and came across When I Say Maid. Their website was pretty straight forward and I took a shot and booked. The next day they followed up with me, asked me any areas to focus on and because I was new offered to meet in-person ahead of the cleaning. Now any rational person would be weary of letting complete strangers, especially off the internet, into their home. Which is why I made sure to ask questions and get back real answers. They showed me that they were insured as well as every employee passing a background and reference checks. The cleaning itself went by stress free. They provided me a checklist of what they were going to clean which was a plus. After the cleaning they followed up asking me how they could improve my experience. At no point did I question hiring When I Say Maid. I will definitely be booking with them again.

Q&A

What is your typical process for working with a new customer?
Based on the initial client requirements we provide a comprehensive quote that includes the budget, scope and timeline. After the quote is sent we follow up with the client to discuss any amendments. We will then send the client a finalized quote, with instructions on how to schedule and execute.
What education and/or training do you have that relates to your work?
Our career experience has emphasized implementing consistent and repeatable processes. The goal of this is to provide every client the same consistent, quality experience.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes, we offer transparent pricing that takes into account the amount of bedrooms, bathrooms and additional add-ons if desired.
How did you get started doing this type of work?
We both work full time in consulting and education. We are located in the city of Dunedin and take pride in our community. We enjoy living an active lifestyle and strongly believe in supporting local businesses around the Tampa Bay Area. The last thing we want to do on our little time away from our careers is clean. Because of our busy work schedules, our efforts to get in contact with different cleaning companies became very tedious. Many times we were stuck playing phone tag or were forced to wait for a call back while the quotes were negotiated. The hassle of calling around to multiple companies for quotes, just to later find out about hidden fees and up charges, was time consuming and inconvenient to our lifestyle. During the struggle of simply trying to find a cleaning service, it became clear that there needed to be a better option for people like us. People who want to enjoy the beaches, parks, restaurants and bars around our area. People who would rather spend their free time having fun than completing chores around the home. We knew that we could provide Tampa Bay a better alternative to the current process of booking home cleaning services.
What advice would you give a customer looking to hire a provider in your area of work?
Ask questions and understand the interpretation of initial requirements laid out. For example deep cleaning can mean a multitude of things. A deep cleaning for us includes yet is not limited to, cleaning behind the oven, cleaning behind the fridge and scrubbing the bathroom tile. Yet to others it could mean I would like my home to be extra clean and does not require additional add-ons, just the When I Say Maid quality. This is our profession, the number one thing any home professional should be able to do is have a conversation about their business and help educate the client on how to effectively meet all of their requirements.
What questions should customers think through before talking to professionals about their project?
What are the differences between a regular cleaning and a deep cleaning? When is a time you missed meeting client expectations and what actions were taken to in light of that situation? How many clients are recurring customers?