|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
When I Say Maid - Tampa Bay
About this pro
After I booked the service, I read the various reviews on Thumbtack (should have done that beforehand. Lesson learned) and saw that some customers had not been satisfied and that the cleaning person had gone back to handle what had not been cleaned well in the first place. I emailed Charissa and told her I needed to have someone who was good as, due to lack of time, I couldn't afford to have the cleaning redone. Charissa ensured this would be done properly. Tammy's job of my house was half done. Some parts were well done and some parts (such as the piano, the shelves, etc) were not done at all. When I emailed Charissa to that effect, she answered that she was sure that if Tammy had noticed the undone areas, she would have done them. I don't know how one can miss a piano and shelves. In any case, I asked to be refunded some part of the price I had paid and Charissa did so, extremely fast. The reason I am writing this review is to insist on COMPETENCE. If When I Say Maid promotes perfect cleaning of one's house, this should be the case and it is their responsibility to ensure the people they hire do a good job. I do appreciate Charissa's rapid refund, I just wish the job had been done properly in the first place.Apr 3, 2018VerifiedCharissa C.'s reply
(Our plan has been uncovered!) - We offer home cleanings with transparent pricing. - We ask the client in person if they're satisfied. - We follow-up the next day with a survey and expect to be told great has become good. - We offer a re-clean for zero cost, at their earliest convenience, with a new cleaner and are turned down. - We offer several other alternatives to the client to resolve the situation again the client is not satisfied. - Client asks for a refund and we issue it immediately ... We got what we really wanted though, we got experience working with a difficult client. Next time we're at one of our satisfied client's home we thank them for being them and welcome the next difficult client to help us become better.
They were great and accommodated my ever changing schedule!Mar 14, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, we offer transparent pricing that takes into account the amount of bedrooms, bathrooms and additional add-ons if desired.
- What is your typical process for working with a new customer?Based on the initial client requirements we provide a comprehensive quote that includes the budget, scope and timeline. After the quote is sent we follow up with the client to discuss any amendments. We will then send the client a finalized quote, with instructions on how to schedule and execute.
- What education and/or training do you have that relates to your work?Our career experience has emphasized implementing consistent and repeatable processes. The goal of this is to provide every client the same consistent, quality experience.