About this pro
8 years in business
38 hires on Thumbtack
Jack and Matthew were punctual, professional and competent. They knew the product and their business. Very personable and knowledgable.Jul 12, 2018Verified
They were professional and worked with us on the appointment time (we had to reschedule). They efficiently diagnosed the problem and had replacement part on their truck. Price was reasonable when considering they used factory parts (which are always more expensive). Definitely would use them again.May 10, 2018Verified
The last time I had the unit inspection two years ago in South Carolina, Sears quoted it being the condenser and it would cost over $900 to fix. I brought the unit with me to Texas and this year finally decided to fix it as a spare garage refrigerator. Fort Worth came out and after inspecting it, said the condenser was fine and just needed some Freon. And just like that and $600 less, I have my French double door LG unit back and running. They are honest men! I have two more projects I will be using this company for. Highly recommend these folks.Mar 20, 2018Verified
Jack did a great job and completed it in a timely manner with professionalism and skill. We will definitely recommend and use them in the future!!Feb 12, 2018Verified
Answered my request quickly, came out the next day, and did good work at a great price. I'm so grateful to have my refrigerator back!Jan 13, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We use the National Major Appliance Pricing Guide as the basis of our pricing. We discount the price in the guide most of the time for our customers to add value to our services.
- What is your typical process for working with a new customer?When our customers contact us we answer any questions they may have and usually schedule a time, convenient to our customer, to come out and do a diagnostic inspection of the appliance and give a quote on the spot to repair. At that point our customer may decide if they want to proceed with the repair or not. We are happy to advise but there is never a high pressure sales pitch. If the decision is to not repair then the $85 service call is all that is charged to our customer.
- What education and/or training do you have that relates to your work?We are factory trained in all appliance repair as well as having an applied science degree in refrigeration and air conditioning technology. Hence the emphasis on refrigerator and ice maker repair.
|Sunday||8:00 a.m. to 6:00 p.m.|
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|