FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very custom for most of our services. We want to review with you your goals for each project and then look at the project while determining a specific price and process for your desired work. This will ensure the best price possible for a TOP quality job that will achieve your objectives for the work.
- What is your typical process for working with a new customer?
Contact the Client: We meet with a client to explain our services and become very clear on their goals and needs. This will also allow us as a team to build trust with each other as we learn about their needs and priorities and they learn about our skills and competencies. Create a custom proposal for each client and each service: We will prepare a custom proposal and job detail for each service we provide for the client. We review it with the client and answer any questions they have. Decision Step: Once a client decides to move forward with the TOPS TEAM we get a firm date on our schedule that works for the client; and then we remain in contact until the job begins. During the Job: The crew will communicate each day with the client to check in regarding quality and communication etc... The crew also will provide the TOPS leadership team with daily updates on quality and the progress of the job. Upon job completion: The crew will review the work with you to ensure you are happy. The crew will ask you to complete a client partner feedback card. The management team will also contact you to confirm the job is complete to your satisfaction and your experience was excellent.
- What education and/or training do you have that relates to your work?
I have a bachelors degree in business, and have been working in the home service industry since I was I high school (25+ years). I have ran my own service business for many years and have been the leader of a national home service business that had a team of over 10,000 employees and produced over $50,000,000 in annual revenue.