FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, but I would rather get some idea of the time that will be involved and what it would take to fix the problems. Certain fixes require more time and work so those would naturally cost more, but generally I try to do the best work for the lowest reasonable price. So this is how I apply my pricing to my time, work and skills.
- What is your typical process for working with a new customer?
I introduce myself and give them a short description of the type of work that I've done in the past and a little of my experiences working in the IT field. After all communication is the key to make them feel comfortable with me personally and to get an initial assessment of the issue. No one knows better than the owner about the issues that brought you there to begin with. Next boot the machine and check every step of the process to get a general idea of the issue as it was described. Then let them know what procedures and steps you may take to resolve the issue with their approval. Once I get the go ahead then it's time to get to work.
- What education and/or training do you have that relates to your work?
First if all I have an Associates degree in computer technology. I have multiple years of working experience in the industry, which is almost 30 years doing all faucets of work in the Information Technology field. Many classes learning everything from the Microsoft Office suites and various software packages to network related issues such as monitoring servers and devices connected to the network such as multifunction printers or any device that would obtain an IP address and connected to a network. Many areas that are too many to.mention here.