FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Thumbtack is an excellent resource in connecting service professionals with clients, however, we are only provided with a general concept of what our clients are looking for. We consider this a great launchpad, but want a more thorough idea of our client’s specific needs. This is how we achieve our goal to not only meet, but exceed our client’s expectations. Once we develop a dialog with our clients we provide a true cost with no hidden or unexpected fees. In our experience this is just one of many ways that we are successful in providing our customers with total satisfaction.
- What is your typical process for working with a new customer?
After submitting a quote through the Thumbtack system and receiving a response from a client we initiate a dialog through whatever channel (email, phone, text, in-person) that best accommodates our client's needs. It is in this dialog that we are able to develop event specifics such as menu items, event format and theme, logistics, equipment / staff needs, scheduling, dietary restrictions, cuisines of interest, exact event cost, location, & client expectations. Following this dialog we typically follow-up with our clients in 24-48 hours to thank them for considering Fare Provisions and to see if we can fill their culinary needs. Moving forward we will submit an invoice, contract, official itemized menu or service description, and collect a deposit to secure the event. Afterwards we might request to do a site inspection depending on the type of event or gather additional details to help facilitate execution of services. As we move forward through the process a Fare Provisions team member will work closely with our event contact to finalize any details or answer any questions that our clients may have. When working with new clients we require that final balance payment be made on the day of the event when arriving for service. After the event is complete a Fare Provisions team member will follow up with you to ensure that we exceeded your expectations.
- What education and/or training do you have that relates to your work?
While the background of our team members vary our staff are all Hospitality Industry veterans having served in their position at some of the finest establishments in the country. Our professionals have been professionally trained and hold degrees in Culinary Arts or Hospitality and Hotel Management, have worked in 5-Star restaurants, and have conducted extensive continued education through Michelin, Zagat, and James Beard Foundation awarded institutions. Our bartenders, servers, chefs, and support staff have over 200 years of combined experience.