About this pro
Virginia was extremely helpful and knowledgeable. Would recommend!Apr 3, 2018Verified
Great experience she clean the virus off of my laptop. My laptop was working very very slow it's faster than ever right now she instructed me on some do and some things not to do I recommend her very highly overall great job!Feb 28, 2016Verified
I am extremely happy with the results of my computer and the professionalism of Vicky. I took my computer for a cleaning and found out it was in need of much more. Thanks to Vicky my computer is now updated and cleaned...I definitely recommend her!!Nov 30, 2015Verified
Virginia always responds quickly to my desperate call of pc/operator malfunction, windows 10 has brought me new issues, if you need help, she will be there for you!Dec 4, 2015
I bought my laptop with Windows 8 and my work from home position required a lower version. She was able to get the version that was required very quickly in time for me to start my work from home job on-time.Oct 2, 2015
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- What should the customer know about your pricing (e.g., discounts, fees)?I prefer to charge only $50 to look at a machine .$100 for Virus issues , as they are more complicated and depending on how severe the issue is, it may take longer for me to fix. If the problem is bigger than initially stated , the $50 will go towards that rate.
- What is your typical process for working with a new customer?I like to evaluate the amount of time one has spent using a computer, the level of knowledge. Once I can understand what they use it for it gives me a clearer picture of what might be going on with the pc. I like to ask many questions before actually looking at the computer , several background questions- for ex: how many people use it? What was the last program used on the machine, What version of Windows , when was the last update ? Once I have a better feel for the issue at hand I will look at the machine.
- What education and/or training do you have that relates to your work?. I have worked on a Help desk environment for approx 15 years. Tackling problems in person and remotely. I have worked with people all over the World.