FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I prefer to charge only $50 to look at a machine .$100 for Virus issues , as they are more complicated and depending on how severe the issue is, it may take longer for me to fix. If the problem is bigger than initially stated , the $50 will go towards that rate.
- What is your typical process for working with a new customer?
I like to evaluate the amount of time one has spent using a computer, the level of knowledge. Once I can understand what they use it for it gives me a clearer picture of what might be going on with the pc. I like to ask many questions before actually looking at the computer , several background questions- for ex: how many people use it? What was the last program used on the machine, What version of Windows , when was the last update ? Once I have a better feel for the issue at hand I will look at the machine.
- What education and/or training do you have that relates to your work?
. I have worked on a Help desk environment for approx 15 years. Tackling problems in person and remotely. I have worked with people all over the World.