FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We usually charge 75$/hour for 2 movers, or 100$/hour for 3 movers, plus 1 hour of travel time. Long carry charge of 50$ applies if distance from house to a truck exceeds 75 feet. First 10 stairs are free of charge, every next 10 stairs are 50$. We only apply this fee for stairs outside the house or apartment.
- What is your typical process for working with a new customer?
It is extremely important to be honest with your future customers, provide them with as accurate estimate as possible. So we focus on this. We try to get the most information available for this reason first of all. We don't like surprises when it's time to work.
- What education and/or training do you have that relates to your work?
All employees have minimum 3 years experience in the industry, all strong and capable guys with exceptional packing and carrying skills. We conduct regular meetings with employees regarding customer satisfaction and quality of the job provided, how to avoid breakage and improve quality of services.