Introduction: Leaving a job site it's normal for me to drive away staring at the windows I just cleaned, make a U turn and drive by them once more seeing them shine with a huge sense of pride that I made them look that brilliant. Seriously, I do that. If they don't shine those windows aren't mine.
Providing a great customer experience is my favorite part of this business. Its a lost art as Ive experienced myself as a customer. I'd say I feel a sense of success when my service is beyond what was expected. If you're happy then I've done my job right and that's the kind of brand that I'm striving for.