Hired 37 times
14 years in business
(Central Time Zone)
9:00 a.m. to 5:00 p.m.
Photos and Videos
Move out cleaning
Works with houses with pets
Excellent job, done quickly, and on short notice. Very convenient and great value.Dec 22, 2018Verified
I was very pleased with Customer service in their Fast response and the lady who came out to clean my house did an awesome job!!! My house feels 10 times lighter. I am 8 months pregnant so this was a huge help for me. I will be using them again. Thanks again everyone :)Nov 29, 2018Verified
I am unable to review their work as I was unable to finalize details regarding the price and service. I received a reasonable quote when I initially inquired about service with Thumbtack. Nothing about my needs changed or varied from when I inquired but when they called they immediately increased the price by over $30 per week. I asked them to honor the quote we received and that is the last I heard from them after 3 days of repeated phone calls, texts and requests on their website. I’m very disappointed with Jeslyn Maids. Thumbtack should look into this company closely.Mar 28, 2018VerifiedJeslyn Maids Houston's reply
Hi Charlene unfortunately, the quote you received by the Thumbtack Instant Match is inaccurate and we would not be able to provide the service at that price for your specific needs. This was explained to you by Nichole yesterday during our initial conversation with you. On the other hand, we are always working in the field and sometimes it’s not humanly possible to attend to all of our new quote request as our current customers are a priority to our business. We do our best to meet New Customer demands when it comes to pricing. There is nothing funny about our company.. You can not expect us to clean your entire home of 3 Bed - 2 Bath 1,836 Sq Ft with 3 Dogs for $72 dollars. Our weekly rate as stated in our website starts at $79.99 and that's for a 1 Bed - 1 Bedroom Apartment No Pets. Despite all of this, we quoted you an extremely reasonably discounted rate of $109.99 for the services you were inquiring. We do understand that we are not a perfect fit for everyone and not everyone is a perfect fit for us and we are terribly sorry that you feel misleading. We are currently working very closely with Thumbtack to fix the price issues. We wish you nothing but the best in finding a provider that is willing to work with your budget. Blessings, Management www.jeslynmaids.com 1.866.995.6243
Please do not use this company !!! They are charging my card even if I have not signed up for the services 2 people showed up at my door twice and I had to refuse services . I tried calling them multiple times but they don’t pick up their calls ! Please do not do business with this company they are thieves and also do not give your card info to them . I have no idea they keep charging me $167 , three times now !! This is ridiculous!! I am so upset !!Mar 11, 2018VerifiedJeslyn Maids Houston's reply
Hello Swati, we checked our records and their was a brief discussion in details of and agreement of bi-weekly services. We offer a discounted rate for all recurring services in agreement of a auto payment payment process. An e-mail with terms and conditions was sent out on Mon, Feb 5, 2018 at 10:11 AM. In addition a review would no be possible unless a service is confirmed through our thumbtack account, the conversation recorded confirms you agreed on a date and provided a card on file for payment, with address, contact number, and e-mail. The owner of the company will be contacting you today and we will discontinue services and any payment rendered will be refunded.
Great job! Called them for a last minute cleaning and they delivered as promised.Mar 9, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We Charge ZERO fees just your usual rate! No Lockout Fees! No Reschedule Fees! We know Things Change on a Day to Day Basis that's why we are here to cater to you all!
- What is your typical process for working with a new customer?Its very Simple, Call or Email us to set up, we take basic info, give you an EXACT quote over the phone, then Show Up and Get you a clean home. Getting on schedule is simple!
- What education and/or training do you have that relates to your work?We've been in business over 15 Years and we KNOW what works and what doesn't. We believe in hands on training and over the course of the past 15 years that's EXACTLY what we've established!