FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a higher charge for the very first cleaning due to the additional time required to bring the home up to standards. We then offer steep recurring cleaning discounts as follows: Weekly Service: 20% off Bi-Weekly Service(Most Popular): 15% off Monthly: 10% off We are also offering 25$ off the Initial cleaning price for the month of August to the first 10 thumbtack users that book with us during the month. Mention "Thumbtack Special"
- What is your typical process for working with a new customer?
Very simple. We confirm your booking and send a reminder. Then when we arrive at your home we'll follow your checklist (if you want to leave us one) and pay attention to any extras you requested. After we're done we'll call and ask how we can do a better job next time, take notes and then follow them at your next cleaning! That way we're always doing a better job for you each time :)
- What education and/or training do you have that relates to your work?
Every professional house cleaner has a minimum of 2 years experience (5-7 years on average) and verified professional references. We rigorously vet each maid. We require all cleaners to have thorough Federal and State background checks and in-person interviews before they are trusted in our client's homes.