Road Haugs, Inc.

Indian Trail, NC

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About this pro

How does your business stand out?

We provide professional moving services at affordable prices. We pride ourselves on being up front, honest, and straight forward from the time we perform your initial in-home survey all the way through to the time of billing. We offer free estimates and in order to ensure the best accuracy we will always need to schedule a free in-home survey. All of our movers are experienced professionals who have been drug tested and background checked. We keep all of our equipment up to date and provide all the necessary tools and materials to safely, and efficiently relocate your belongings. We handle moves of all different sizes and difficulties, from one-item moves to fully furnished mansions. We are fully licensed with the North Carolina Utilities Commission as well as the Federal Department of Transportation. We carry commercial auto, general liability, worker's comp, as well as cargo policies. We are also trained, expert piano movers.

What do you enjoy about the work you do?

We enjoy meeting new people every day and coming up with the most cost effective, efficient, moving solutions to help our clients solve their relocation needs.
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Location

Indian Trail, NC 28079

Years in business

7

Number of employees

11

Times hired on Thumbtack

16

Reviews

17 Reviews
  • Tom M. Jun 12, 2017
    Piano Moving
    Verified Review
    We had to move out of our lower level to have floors refinished and the Road Haugs team handled it all very well. They moved an antique piano for us with no issue and a large roll top desk. The customer service and scheduling was great and they held to their quote. Will definitely be calling them to move everything back once the floors are done!
  • Michael F. Feb 23, 2017
    Piano Moving
    Verified Review
    Piano Move
    The guys were fast and courteous. There was a difficult angle actually getting the piano in my house, but they made it look easy.
  • Sharon K. Jan 23, 2017
    Piano Moving
    Verified Review
    Excellent service from Road Haugs
    Very pleased with the professional service we received. Definitely will use this company again!
  • Marian M. Sep 12, 2016
    Piano Moving
    Verified Review
    Piano Move'
    I was extremely pleased with your personnel and service!! They did an outstanding job and would hire them again!! Thxs
  • Dawn C. Sep 11, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    HIRE AGAIN
    Crew did a very good job moving an antique icebox. Very prompt in communicating with me. Will definately hire again.
  • Rael G. Jul 7, 2016
    Local Moving (under 50 miles)
    Verified Review
    Small job - 5 hours total. On time. Professional. Came in below estimate.
  • Chuck G. Jun 12, 2016
    Piano Moving
    Verified Review
    Awesome service! Movers were prompt, professional, carefully and very polite. Amazingly proficient and efficient. Would definitely recommend!
  • Eunice M. Apr 28, 2016
    Great team! Great service! Very respectable and accommodating. Would definitely use them again!!
  • Jackie G. Apr 26, 2016
    Piano Moving
    Verified Review
    Professional, careful, thorough
  • Janice H. Apr 15, 2016
    Arrived when they said they would. Very professional. Excellent packing job. Nothing got broken.
  • Renita N. Apr 15, 2016
    We moved from an apartment into a house plus had to stop at a different location to pick up additional items. They were quick, efficient and extremely professional. We could not have done the move with out them. They were careful with our stuff and extremely courteous. We will be using them again!
  • Lindsay V. Apr 11, 2016
    Joe and his crew are INCREDIBLE! They are so detail-oriented, punctual and professional. I move frequently and have never seen movers protect and care for my belongings like Road Haugs. They ensured everything was wrapped, including the doorways and the floors, to protect all of my things and the home. I highly recommend them!
  • Jonathan B. Apr 7, 2016
    This was a move from a 4 Bedroom house to another house in the Charlotte area. I have always moved myself with the help of friends. But since getting older this is no longer an option. I have to admit that I was very hesitant to have a moving company move me, as I have seen many news segments about various moving scams. The news show "60 Minutes" did a story on this subject. Thankfully "Road Haugs" is not one of THOSE companies. They are professionals. My move was on time and went very smoothly. Should I have the need to relocate again, "Road Haugs" will be the company I will turn to.
  • Jaclyn C. Apr 7, 2016
    Road Haugs did an outstanding job moving me and my family! They are professional, polite and respectful. I've had alot of experience with moving in the past but this company works diligently not only to meet your expectations but to exceed them! They are top notch professional movers that care about you and your belongings. I will use this company again and refer them to all my family & friends!
  • Lorna D. Apr 6, 2016
    I hired Road Haugs, Inc. last year to move me from one house to another. They carefully packed all of my belongings including my fine china. I have moved several times in my lifetime and this was by far the best move! I would highly recommend this company. They were very professional! I'm not looking to move any time soon but will definitely call Road Haugs, Inc when I do move again! Thanks again Road Haugs!
  • Chris B. Sep 25, 2015
    The crew did an awesome job, also very professional! Reasonably priced, my furniture was taken great care of and I highly recommend them to everyone!
  • Shannon D. Sep 23, 2015
    Professional, courteous, friendly crew! I cannot say enough good things about these guys! They made a stressful experience, effortless on my part!!!! I would recommend these guys to anyone!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
There are several types of moves. All of them are governed by some sort of authority. Moves inside the state of North Carolina are regulated by the Utilities Commission. Moves that cross state lines fall under the Federal DOT. In North Carolina, moves under 35 miles are considered local moves and billed hourly. Over 35 miles are Intrastate moves and billed by a combination of weight and distance. If crossing state lines, the move is an Interstate move. Interstate moves are billed by weight and distance but subject to each individual company's tariff. Our moving surveyors who come to your home to gather the necessary information for your free estimate will distinguish which type of move you need and proceed accordingly.
What is your typical process for working with a new customer?
Typically a customer will contact us or show interest via our office phone line, email, or our web site. We will then get them scheduled with a free in-home survey in order to provide them with the most accurate estimate possible. During this exchange we take in as much pertinent information as possible to ensure a stress-free, smooth moving experience. We also use this valuable appointment to do our best to educate our customers about the professional moving process, answer and address any questions or concerns they may have, as well as try to provide accurate expectations of what they can expect from us as well as what we will expect from them.
What education and/or training do you have that relates to your work?
I am a second generation lifelong mover. I grew up in the sleeper of a straight truck traveling the country with my father moving families from coast to coast during summer breaks from school as a kid. My entire family is in the industry in some way, shape, or form. Fresh out of school I began sub-contracting for some of the major corporate relocation companies. I operated as an independent contractor for ten years before incorporating on my own six years ago. In this industry 'experience is everything' in more ways than one. Our years of professional moving experience is what allows us to provide our customers with the best possible moving experience!
How did you get started doing this type of work?
My father operated in the industry his entire life. He taught me everything he knew in his time here and I was fortunate enough to be able to observe him and learn for myself everything he didn't. That was enough to get my own foot in the door eighteen years ago. In that eighteen years I have been able to further my experience and knowledge in the industry through my owl trials and tribulations.
What types of customers have you worked with?
We work with every type! From your everyday Joe and his family to Military personnel, government officials, corporations and businesses, NBA and NFL players, Nascar drivers, single moms, bachelors, elderly, young professionals, we have even assisted in moving spouses involved in nasty divorces. As always we will honor any and all clients anonymity at their discretion.
Describe a recent project you are fond of. How long did it take?
We recently were hired to relocate another business. 40 cubicles, computer equipment, and office space accessories. It took us two full days and a team of eight men and two trucks. We were able to provide plastic bins for this company's employees so that each of them could pack their workspace belongings. We labeled each cubicle and the bins that came from each cubicle space so that upon delivery we could get everything where it needed to be in one fell swoop, saving time and energy. In addition, the previous tenant of the building we were moving this business to inconveniently left behind all of their dated office furniture. We were able to load and deliver around twenty old desks, several bookcases, and multiple file cabinets to two local charities.
What advice would you give a customer looking to hire a provider in your area of work?
Absolutely check to make sure they are licensed with all the proper authorities. In North Carolina the Utilities Commission and federally the Department of Transportation. Many local moving companies are not authorized and are illegally operating without proper authority. These companies do not stand behind their product and are often no where to be found if an issue arises. Beware of "craigslist movers"!
What questions should customers think through before talking to professionals about their project?
Customers should consider their time frames before contacting professional movers. We often have customers from both extremes either calling very last minute, or way too far in advance. We more than likely cannot help potential customers calling the day of or the day before they need moving services. There's a process involved. We need to schedule a survey, provide an estimate, then set your dates and plan your move. We are often booked solid for days in advance because we plan and set our schedule accordingly. Customers should too. On the flip side, we have had customers call months in advance. In some cases before they have even listed their house on the market. This is too soon. In these instances we have given estimates only for too many things to change too many times. These customers end up needing us to visit multiple times and provide multiple types of estimates and even then things may still change. We would recommend contacting us anywhere from six to two weeks out from the date you are looking to move. Piano moves are the exception to the rule! Our piano moving crew operates several times a week as necessary.